Application Support Manager

JR United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a leading financial services organisation as an Application Support Team Leader, where you will manage a team of technical specialists and ensure efficient operations across various financial applications. This role involves leading incident resolution, overseeing performance metrics, and driving continuous improvement initiatives. If you have a strong background in ITIL and technical leadership, this is a fantastic opportunity to make a significant impact in a high-performing team. Take the next step in your career and be part of an innovative environment that values your expertise.

Qualifications

• Experience leading global cross-functional teams in a technical environment.
• Strong knowledge of incident resolution and service delivery metrics.

Responsibilities

• Lead and mentor the Application Support team across multiple locations.
• Manage incident resolution and drive service improvements.
• Oversee SLAs, KPIs, and performance metrics.

Skills

Team Leadership

Incident Management

Service Improvement

SQL

SSRS

PowerShell

Education

Degree in Computer Science or related field

ITIL Foundation 3/4 certification

Job description

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Are you an experienced Application Support Team Leader looking for your next challenge? Join a leading financial services organisation where you’ll play a critical role in managing and supporting a team of technical specialists across a range of vendor and internally developed financial applications.

What You'll Do:

• Lead and mentor the Application Support team across multiple locations, ensuring efficient day-to-day operations and strategic direction.
• Manage incident resolution, prioritising major technical issues and driving service improvements.
• Oversee SLAs, KPIs, and performance metrics, ensuring high-quality service delivery.
• Act as the primary escalation point for critical incidents, chair major incident calls, and provide postmortem analysis.
• Drive continuous improvement initiatives to optimise processes and enhance team efficiency.
• Train and mentor team members, setting clear career progression paths.
• Collaborate on release management, incident fixes, and change implementation.

What You’ll Need to Succeed:

• ITIL Foundation 3/4 certification or higher.
• A degree in a computer-related field or equivalent experience.
• Strong experience leading global cross-functional teams in a technical environment.
• Proficiency in SQL, SSRS, and PowerShell.

This is a fantastic opportunity to make an impact within a high-performing team in the financial services industry. If you’re ready to take the next step in your career, we’d love to hear from you!