Application Support Engineer (SQL) - Edinburgh/Glasgow - 30K

Lorien; City of Edinburgh; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

A fast-growing SAAS company in Edinburgh/Glasgow is seeking an Application Support Engineer. The ideal candidate will possess strong SQL skills and a history of 1st Line Support. You’ll work in a hybrid environment, tackling support requests and liaising with various teams. This role offers a competitive salary, bonus opportunities, and substantial employee benefits including flexible working and professional development.

Benefits

Flexible working

Bonus opportunities

Private healthcare

Professional development

Qualifications

• Proven track record in the Application Support / 1st Line Support domain.
• Strong hands-on SQL and/or Azure SQL skills.
• Ability to support users/customers remotely.

Responsibilities

• Take the reins across Application Support.
• Liaising with multidisciplinary teams to resolve issues.
• Contributing to relevant projects and supporting change deployments.

Skills

Application Support

SQL

Azure SQL

Active Directory

Job description

Overview

Application Support Engineer (SQL) - Edinburgh/Glasgow Hybrid - 30K + 10% Bonus + On Call

Applicants will need to demonstrate proven hands-on skills with SQL.

Shift pattern

Rotational shifts (as it stands, will change once 24/7 support model comes in):

• Morning: 6am to 2:30pm (working from home these weeks)
• Mid: 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the week)
• Late: 2:30pm to 10pm (working from home these weeks)

On-call Rota (as it stands 1 in 4/5 weeks, comes into effect after probation cleared and you\'re settled into the team).

About the role

Lorien\'s client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based out of either their Edinburgh or Glasgow offices to join their expanding function.

This would be a brilliant fit for someone with proven Application Support skills and a good grasp of databases/SQL, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we\'ve placed a number of them ourselves!).

Key Responsibilities

• Take the reins across Application Support
• Tackle support requests, prioritising, and escalating tickets to 2nd Line/above as needed
• Liaising with a multidisciplinary function of DevOps, Infrastructure and other teams to keep things running smoothly
• Creation/management of user accounts within the core application and support portal
• Maintaining/monitoring remote client servers to ensure stability
• Knowledge-sharing and working with others to resolve/prevent issues
• Contributing to relevant projects, supporting config/change deployments, helping to foster best practices, and working to agreed procedures to make sure everyone\'s on the same page/working to agreed processes
• Helping to improve the wider function and bringing new ideas to the table where it comes to processes/workflows/etc.

What they’re looking for

• Proven track record in the Application Support / 1st Line Support domain/s with dealings in customer-facing scenarios
• Strong hands-on SQL and/or Azure SQL skills to query databases, identify root causes for backend issues, and troubleshooting problems
• Active Directory / Entra ID ( AzureAD ) skills
• Ability to support users/customers remotely
• Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc.

Benefits & next steps

If you\'re looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let\'s have a chat before this is snapped up.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy