Application Support Engineer - Platform & Scripting

Principle HR; London; Hybrid; GBP 41,000 - 48,000; Full time

Job summary

A leading company is seeking an Application Support Engineer to join their technical support team in Staines. The role offers a hybrid work environment and focuses on providing exceptional support on platform-level issues. Ideal candidates will have hands-on experience in application support, be confident with SQL, and possess strong troubleshooting skills.

Qualifications

• Minimum 2 years’ experience in application or technical support.
• Confident with SQL, running queries and analysing data structures.
• Able to read and troubleshoot Unix shell and UI scripts.

Responsibilities

• Support users and internal teams in technical and platform-level issues.
• Work on cases related to reporting, upgrades, and database tables.
• Engage in a hands-on support role focused on technical depth.

Skills

SQL

Communication

Problem Solving

Job description

Application Support Engineer – Platform & Scripting

Job Title: Application Support Engineer
Location: Staines, Surrey – Hybrid, 2 days onsite
Contract: 12-month PAYE | Inside IR35 - Paid on a weekly basis through us - Principle HR + Strong possibility of conversion to full-time
Annual Salary: Up to £41,000 per annum
Start Date: ASAP
Interview Process: 2 rounds – technical and managerial

About the role
You’ll join a technical support team focused on platform-level issues across both front and back end. Expect to work on cases related to reporting, upgrades, cloning, and database tables, supporting users and internal teams in identifying and resolving issues efficiently.

Key requirements

• Minimum 2 years’ experience in application or technical support
• Confident with SQL – running queries, joins, analysing data structures
• Able to read and troubleshoot scripts – Unix shell, Bash, and UI scripts
• Understanding of web-based UI behaviour is a bonus
• Strong communication and problem-solving skills

This is a hands-on support role with a focus on technical depth over ticket volume. You’ll be joining a stable, collaborative team where support engineers are genuinely respected and heard.

Interested? Or know someone who fits?
Contact me directly at [e-mail] or Apply Now with your CV or LinkedIn profile.