Application Support Engineer - Edinburgh/Glasgow - 25-28K

Lorien; Glasgow; On-site; GBP 25,000 - 28,000; Full time

Job summary

A fast-growing SAAS company seeks an Application Support Engineer in Glasgow or Edinburgh. This role focuses on 1st line application support with responsibilities across troubleshooting, database management, and collaboration with multidisciplinary teams. Excellent communication, SQL skills, and a knack for user support are essential, along with a desire to drive process improvement. Benefits include flexible working, bonuses, and professional development opportunities.

Benefits

Flexible working

Private healthcare

Bonuses

Professional development

Qualifications

• Proven track record in the Application Support / 1st Line Support domain.
• Good technical working knowledge of databases.
• Ability to support users/customers remotely.

Responsibilities

• Take the reins across 1st line application support.
• Prioritise and escalate support requests.
• Liaise with various teams to ensure smooth operations.
• Contribute to projects and support configuration changes.
• Improve processes and workflows.

Skills

Application Support

SQL

Azure SQL

ITIL/Change Management

Job description

Application Support Engineer - Edinburgh/Glasgow - 25-28K

Job Type

Permanent

Location

Glasgow

Job Ref

BBBH165209_1753180972

Date Added

July 22nd, 2025

Consultant

Liam Kirton

Application Support Engineer - Edinburgh/Glasgow Hybrid - 25-28K + Bonus

Rotational shifts as follows (change from week to week):
Morning: 6am to 2:30pm (working from home these weeks)
Mid: 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the week)
Late: 2:30pm to 10pm (working from home these weeks)

Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based out of either their Edinburgh or Glasgow offices to join their expanding function.

This would be a brilliant fit for someone with proven Application Support skills and a good grasp of databases/SQL/Azure SQL, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!).

Key Responsibilities:

• Take the reins across 1st line application support
• Tackle support requests, prioritising and escalating tickets to 2nd Line/above as needed
• Liaising with a multidisciplinary function of DevOps, Infrastructure and other teams to keep things running smoothly
• Knowledge-share and work with others to resolve/prevent issues
• Contributing to relevant projects, supporting config/change deployments, helping to foster best practices, and working to agreed procedures to make sure everyone's on the same page/working to agreed processes
• Helping to improve the wider function and bringing new ideas to the table where it comes to processes/workflows/etc.

What they're looking for you to bring to the table:

• Proven track record in the Application Support / 1st Line Support domain/s with dealings in customer-facing scenarios
• Good technical working knowledge of databases and strong hands-on SQL and Azure SQL skills
• Ability to support users/customers remotely
• Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc.

If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let's have a chat before this is snapped up.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.