Application Support Engineer

Onyx-Conseil; Wales; Hybrid; GBP 36,000 - 40,000; Full time

Job summary

An established industry player is seeking an Application Support Engineer to provide exceptional 2nd line support within an ITIL framework. This role emphasizes a customer-focused service, ensuring the maintenance of NRW DDaT Applications while working under the guidance of the Application Support Team Leader. The position offers flexible working arrangements, including a suitable hybrid pattern, making it ideal for those seeking work-life balance. Join a dynamic team dedicated to delivering outstanding service and be part of a supportive environment that values your contributions.

Qualifications

• Experience in providing 2nd line support for applications.
• Knowledge of ITIL framework and customer service.

Responsibilities

• Provide 2nd line support and maintenance for NRW DDaT Applications.
• Align with the team’s Target Operating Model to deliver customer-focused service.

Tools

Microsoft Teams

Job description

Team / Directorate: ICT, Finance & Corporate Services

Starting salary: £36,246 rising to £39,942 per annum through annual increments (pro rata for part-time applicants)

Contract type: Permanent

Work pattern: Full-time, 37 hours per week. You will need to work as part of a flexible shift pattern to cover service hours from 8am to 6pm. Additionally, you will be required to work on a rota providing an ‘Out of Hours' DDaT Service to an agreed level. Overtime may be required to meet business needs. (Part-time, annualised hours, compressed hours, or term-time working options are available – discussions at interview stage welcome)

Interview date: To be confirmed

Post number: 201853, 201855

The role

Working under the supervision of the Application Support Team Leader, the Application Support Engineer provides 2nd line support and maintenance for NRW DDaT Applications within an ITIL framework, aligning with the wider team’s Target Operating Model to deliver an outstanding customer-focused service.

We support flexible working arrangements. You will be contracted to the nearest NRW office to your home, with a suitable hybrid working pattern to be agreed upon appointment. Any face-to-face meetings or training will be scheduled in advance.

For informal inquiries about this role, please contact Charlotte Wilde.

Interviews will be conducted via Microsoft Teams.

Successful external applicants will be subject to a satisfactory Disclosure and Barring Service (DBS) check. We aim to make offers of employment within 4 to 8 weeks of the closing date.