Application Support Engineer

JR United Kingdom; Southampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading health technology company in Southampton is seeking an Application Support Engineer to provide second-line technical support for software applications. The role involves troubleshooting issues, collaborating with teams, and ensuring optimal application performance. Ideal candidates have a passion for technology and customer service. This position offers the chance to grow your career in a dynamic IT environment.

Qualifications

• Passion for technology and solving complex problems.
• Experience with second-line technical support.
• Strong understanding of application performance monitoring.

Responsibilities

• Ensure operational readiness for application changes.
• Monitor application health and performance.
• Resolve user inquiries and technical issues.
• Maintain incident records within SLA timelines.
• Deliver high-quality customer support.
• Collaborate with cross-functional teams on applications.
• Assist with application deployments and upgrades.
• Create documentation and training materials.

Skills

Problem-solving

Customer service

Technical support

Application monitoring

Collaboration

Job description

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Application Support Engineer, Southampton

Client:

Location: Southampton, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

4

Posted:

04.08.2025

Expiry Date:

18.09.2025

Job Description:

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that, we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.

As Application Support Engineer, you’ll be responsible for maintaining and supporting Simplyhealth’s software applications, ensuring optimal performance, troubleshooting issues, providing second-line technical support, and liaising with vendors and internal teams. The role involves working closely with end-users, understanding their requirements, identifying the right approach, and engaging other technology teams to ensure timely solutions to application problems.

If you are passionate about technology, enjoy solving complex problems, and have a customer-focused mindset, this role is an excellent opportunity to grow your career in the IT field.

Key responsibilities

• Operational Readiness: Validate applications or changes for live deployment, ensuring full handover and support readiness.
• System Monitoring: Monitor application health, performance, and stability, proactively resolving issues to meet SLAs.
• Issue Resolution: Respond to user inquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them.
• Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence.
• Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues.
• Cross-Team Collaboration: Work with Development, QA, Network, Database, and Operations teams to support application upgrades and resolve issues.
• Deployment Support: Assist with application deployments, upgrades, post-release validation, and system integration efforts.
• Documentation & Training: Create knowledge base articles, provide user guidance, and support training efforts to reduce repeat issues.
• Data & Reporting: Assist in data analysis and reporting, ensuring data integrity and identifying trends in recurring problems.
• Automation: Use scripting or automation tools to automate tasks and improve efficiency.