Application Support Engineer

Simplyhealth; Southampton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading health and wellbeing company in Southampton is seeking an Application Support Engineer to maintain and support software applications. This role emphasizes technical troubleshooting, customer support, and collaboration with internal teams to deliver efficient solutions. The ideal candidate is passionate about technology and enjoys solving complex problems, making it a great opportunity for career growth in IT.

Qualifications

• Passion for technology and problem-solving.
• Strong customer-focused mindset.
• Experience with second-line technical support.

Responsibilities

• Maintain and support software applications.
• Monitor system performance and resolve issues.
• Collaborate with teams to ensure timely solutions.
• Create documentation and provide training.

Skills

Technical troubleshooting

Customer support

Automation skills

Scripting

Job description

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Application Support Engineer, Southampton

Client:

Location: Southampton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: f740f53a5c5b

Job Views: 5

Posted: 01.08.2025

Expiry Date: 15.09.2025

Job Description:

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that, we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.

As Application Support Engineer, you’ll be responsible for maintaining and supporting Simplyhealth’s software applications, ensuring optimal performance, troubleshooting issues, providing second line technical support, and liaising with vendors and internal teams. The role involves working closely with end-users, understanding their requirements, identifying the right approach, and engaging other technology teams to ensure timely solutions to issues encountered with applications.

If you are passionate about technology, enjoy solving complex problems, and have a customer-focused mindset, this role is an excellent opportunity to grow your career in the IT field.

Key responsibilities

• Operational Readiness: Validate applications or changes for live deployment, ensuring full support readiness.
• System Monitoring: Monitor application health, performance, and stability, proactively resolving issues to meet SLAs.
• Issue Resolution: Respond to user inquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them.
• Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence.
• Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues.
• Cross-Team Collaboration: Work with Development, QA, Network, Database, and Operations teams to support application upgrades and resolve issues.
• Deployment Support: Assist with application deployments, upgrades, post-release validation, and system integration efforts.
• Documentation & Training: Create knowledge base articles, provide user guidance, and support training efforts to reduce repeat issues.
• Data & Reporting: Assist in data analysis and reporting, ensuring data integrity and identifying trends in recurring problems.
• Automation: Use scripting or automation tools to automate tasks and improve efficiency.