Application Support Engineer

Yunex Traffic; Poole; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a dynamic team at a leading traffic solutions company as an Application Support Engineer. This role allows you to provide essential 2nd line support for innovative traffic systems, leveraging your IT and customer service skills. Enjoy a collaborative work environment, personal development opportunities, and excellent benefits including 26 days of annual leave and pension contributions.

Benefits

Flexible benefits and working policy

Investment in personal development

26 days holiday, rising to 29

Annual bonus

Excellent pension scheme

Qualifications

• Strong knowledge of Windows Server and Linux.
• Experience supporting bespoke applications.
• Knowledge of Intelligent Traffic Control Systems.

Responsibilities

• Provide 2nd line support for Intelligent Traffic Systems.
• Investigate and resolve customer incidents.
• Manage upgrades and collaborate with IT teams.

Skills

Analytical problem-solving

Excellent communication

Time management

Education

Relevant technology industry qualifications

Job description

Do you want to join a business that puts its people at the forefront of all we do, an agile, innovative business that is leading the way in traffic solutions? Come and join us at Yunex Traffic. Yunex Traffic are looking to expand the product support team with an experienced Application Support Engineer providing 2nd application support to our portfolio of services. Are you an energetic, personable and enthusiastic person, and are you able to combine excellent customer service and communication skills with a broad knowledge of Networks and IT.

Responsibilities

• Provide 2nd line support for Yunex Traffic Intelligent Traffic Systems, including real-time enterprise-level applications
• Investigate, own, and resolve customer incidents in line with SLAs
• Test and raise software defects, managing customer communication throughout the incident lifecycle
• Support project activities, including occasional out-of-hours work
• Develop and maintain monitoring tools and alerting systems for 24/7 support
• Manage and progress system and application upgrades
• Assist with internal and external communications on incident progress, understanding risk and impact
• Collaborate with R&D, Projects, and Infrastructure teams to ensure system accuracy
• Maintain internal knowledge base to support knowledge sharing
• Promote a culture of high customer satisfaction
• Ensure compliance with ITIL processes and company policies
• Drive personal development with a focus on technology and applications
• Attend customer review meetings as needed
• Contribute to the global Yunex Traffic community with ideas to enhance customer experience

Qualifications & Experience

• Experience supporting bespoke applications in an enterprise environment
• Strong knowledge of Windows Server and Linux operating systems
• Solid understanding of networking principles
• Familiarity with cloud-based services and technologies
• Analytical problem-solving skills
• Excellent communication skills, with the ability to explain technical concepts to non-technical users
• Ability to work independently and collaboratively, building strong relationships with colleagues and customers
• Effective time management and prioritisation skills

• Experience working within an ITIL framework
• Knowledge of Intelligent Traffic Control Systems
• Exposure to cybersecurity practices and standards
• Experience with software deployment and project management
• Understanding of database technologies and data analysis
• Relevant technology industry qualifications
• Familiarity with the software development lifecycle and user acceptance testing

We offer

• A collaborative and supportive team environment
• Investment in personal development and support for professional memberships
• The chance to make a tangible impact on local communities through innovative traffic solutions
• 26 days holiday (rising to 29 with service), excellent pension (up to 10% match), and annual bonus
• Flexible benefits and working policy to suit your lifestyle

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Created on 12/07/2025 by TN United Kingdom