Application Support Engineer

Rubicon Recruitment; Poole; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading SaaS provider in Poole is seeking a Support Engineer to investigate and resolve issues while managing application systems. The ideal candidate will have service desk experience in an ITIL-based environment, application support knowledge, and excellent communication skills. Benefits include hybrid working, a health plan, and 25 days holiday. This role is an exciting opportunity to join a growing organization known for product quality and customer service.

Benefits

25 days holiday (+ bank holidays)

Hybrid working

Company funded health plan

Free parking

Regular team building events

Career development

Auto-enrolment in pension scheme

Responsibilities

• Investigating and troubleshooting reported issues.
• Resolving technical issues and managing service desk tickets.
• Handling inbound telephone calls and emails.
• Escalating issues and risks.
• Out of hours support on a rotating basis.

Skills

Service desk experience in an ITIL-based environment

Application support experience, with knowledge of programming languages

Experience working within SLAs

Technically minded with high attention to detail

Excellent communication skills

Job description

Support Engineer, Poole, GBP35,000

As a Support Engineer within this leading SaaS provider, you will play a vital role in investigating and resolving issues whilst managing application systems. Working closely with the wider support team, this role is an exciting opportunity to join a growing organisation trusted by customers throughout the UK with a renowned name for product quality and excellent customer service.

Background & Benefits

Rubicon s client began 20 years ago and has since grown to become a market leader with over two million customers currently, and tens of millions in transaction values annually. With over 90 members of the team, they still operate with an entrepreneurial spirit with a fun and relaxed team culture.

The Support Engineer will benefit from 25 days holiday (+ bank holidays), hybrid working, a company funded health plan, free parking, regular team building events, career development and auto-enrolment in the pension scheme.

Support Engineer Responsibilities

• Investigating and troubleshooting reported issues.
• Resolving technical issues and managing service desk tickets.
• Handling inbound telephone calls and emails.
• Escalating issues and risks.
• Out of hours support on a rotating basis.

Support Engineer Skills & Experience Required

• Service desk experience in an ITIL-based environment.
• Application support experience, with knowledge of programming languages.
• Experience working within SLAs.
• Technically minded with high attention to detail.
• Excellent communication skills.

Interested?

To be considered for this Support Engineer opportunity or for more information, submit your CV to Josh at Rubicon by applying directly to this advert.

Our team at Rubicon reviews every application. Please ensure your CV is submitted in Microsoft Word. If sent as PDF, it will cause delays.

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