Application Support Engineer

ASSA ABLOY Group; Olney; On-site; GBP 40,000 - 55,000; Full time

Job summary

A global leader in access solutions is seeking an Application Support Engineer in Olney, UK. You will provide 3rd line support for KAM's software and hardware, collaborate with Agile teams, and analyze technical issues. The ideal candidate will have strong IT expertise, particularly in C# and SQL, and demonstrate effective communication skills. This role offers excellent learning opportunities, a competitive salary, and 25 days of holiday plus bank holidays.

Benefits

Learning and career development

Competitive salary

25 days holiday + bank holidays

Company Pension scheme

Annual discretionary bonus

Qualifications

• Experience in an application support team environment.
• Strong analytical skills with C# and MSSQL databases.
• Prior exposure to ticket management systems.

Responsibilities

• Support technical investigations and customer scenarios.
• Replicate customer environments using virtualization.
• Perform root cause analysis from C# code.

Skills

IT expertise

C# source code reading

Problem solving

Effective communication

Experience with SQL

Tools

Jira

SQL Server

Job description

Overview

As an Application Support Engineer, you will have the opportunity to provide 3rd line support for KAM's software and hardware platforms. Reporting to the Application Support Team Lead, you will be responsible for supporting our global divisions and customers whilst working in close alignment with our Agile Development teams.

Responsibilities

• Developing a deep understanding of KAM's products, solutions, and services to support technical investigations and customer scenarios.
• Recreating customer environments by utilizing virtualization and Cloud platforms to replicate issues and test solutions.
• Performing root cause analysis by reviewing C# source code and leveraging AI tools, with your detailed findings ensuring a smooth handover to Agile Development teams.
• Collaborating with integration partners on API usage and troubleshoot integration issues.
• Engaging with global support teams, contributing to technical documentation, and fostering knowledge sharing.

Qualifications

• Has industry experiences working in an application support team environment bringing strong IT expertise (Administration, OS, Networking, Windows/Linux, SQL Server).
• Has a strong analytical skills reading and assessing source code, ideally C#, including working with MSSQL databases and SQL queries.
• Has prior exposure to ticket or issue management systems (such as Jira).
• Is a natural problem solver with an analytical approach, keen to constantly learn about our evolving products and technologies.
• Communicates effectively at different levels, verbal and written and is a team player with an ability to self-manage and prioritise your workload.

About us

We are the ASSA ABLOY Group. Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Benefits

• Learning and career development opportunities, whether it's online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.
• 25 days holiday + bank holidays.
• Ex-gratia day for Christmas Eve.
• Access to an online benefits portal.
• ASSA ABLOY Family Brand discount (Yale).
• 2 x Annual salary life cover.
• Company Pension scheme standard 5%.
• Annual discretionary bonus.
• Access to Employee Care scheme.