Application Support Engineer

Assa Abloy Group; Olney; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global access solutions leader in Olney is looking for an Application Support Engineer. This role involves providing 3rd line support, analyzing C# code, and collaborating with Agile teams. Ideal candidates will have strong IT expertise and experience in application support environments. The position offers career development, a competitive salary, and comprehensive benefits including holiday and pension schemes.

Benefits

Learning and career development opportunities

Competitive salary and incentive schemes

25 days holiday + bank holidays

Annual discretionary bonus

Company Pension scheme standard 5%

Qualifications

• Industry experience in an application support team.
• Strong IT expertise, particularly in Administration and Networking.
• Experience with ticket or issue management systems.

Responsibilities

• Provide 3rd line support for software and hardware platforms.
• Understand KAM’s products for technical investigations.
• Collaborate on API usage and troubleshoot integration issues.

Skills

Application support environment

C# source code analysis

SQL Server

Networking

Problem-solving skills

Effective communication

Tools

Jira

Windows/Linux

MSSQL databases

Job description

Do you have the ability to assist our customers with any kind of technical issues, along with strong interpersonal and technical skills? Join Traka’s Key & Asset Management (KAM) team, part of the ASSA ABLOY Group, based in Olney, and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What would you do as our Application Support Engineer

As an Application Support Engineer, you will have the opportunity to provide 3rd line support for KAM’s software and hardware platforms. Reporting to the Application Support Team Lead, you will be responsible for supporting our global divisions and customers whilst working in close alignment with our Agile Development teams.

You would also be responsible for:

• Developing a deep understanding of KAM’s products, solutions, and services to support technical investigations and customer scenarios.
• Recreating customer environments by utilizing virtualization and Cloud platforms to replicate issues and test solutions.
• Performing root cause analysis by reviewing C# source code and leveraging AI tools, with your detailed findings ensuring a smooth handover to Agile Development teams.
• Collaborating with integration partners on API usage and troubleshoot integration issues.
• Engaging with global support teams, contributing to technical documentation, and fostering knowledge sharing.

The skills and experience you need

We are looking for someone who:

• Has industry experience working in an application support team environment bringing strong IT expertise (Administration, OS, Networking, Windows/Linux, SQL Server).
• Has strong analytical skills reading and assessing source code, ideally C#, including working with MSSQL databases and SQL queries.
• Has prior exposure to ticket or issue management systems (such as Jira).
• Is a natural problem solver with an analytical approach, keen to constantly learn about our evolving products and technologies.
• Communicates effectively at different levels, verbal and written and is a team player with an ability to self-manage and prioritise your workload.

What we offer

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us.

Here is what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.
• 25 days holiday + bank holidays.
• Ex-gratia day for Christmas Eve.
• Access to an online benefits portal.
• ASSA ABLOY Family Brand discount (Yale).
• 2 x Annual salary life cover.
• Company Pension scheme standard 5%.
• Annual discretionary bonus.
• Access to Employee Care scheme.

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To apply, please follow the official application process. If you have any questions about the role or the process, you can contact us at [e-mail].

Let’s create a safer and more open world - together! We are the ASSA ABLOY Group, and our people have made us the global leader in access solutions. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world.