Application Support Engineer

TN United Kingdom; Milton Keynes; On-site; GBP 30,000 - 50,000; Full time

Job description

Below is a refined version of the job description, focusing on clarity, structure, and readability using appropriate HTML tags:

Job Title: Application Support Engineer (UK National and willing to be DV cleared)

Location: Six Hills Way, Hertfordshire, SG1 2DA

Role Summary:

• Seeking a candidate with broad knowledge in application support and infrastructure, not necessarily a specialist.
• Responsibilities include applications and end-user support.
• Ensure the efficient operation and support of applications within the Mechanical Design Department at MBDA UK.
• Focus on identifying, solving problems, and advising users.

Responsibilities:

• Provide extensive end-user support for Mechanical Design applications at MBDA UK, supporting over 3000 users.
• Possess working knowledge of relevant applications (see Skills section).
• Support operations across three UK sites: Stevenage, Bolton, and Filton.
• Assist MBDA UK in defining best practices and processes related to Mechanical Design applications.

Required Competencies:

• Good knowledge of application support.
• Ability to develop effective resolutions for user problems and system errors.
• Adaptability to different personalities and user knowledge levels.
• Confidence in presenting complex subjects to diverse audiences.
• Strong verbal and interpersonal communication skills.
• Ability to work autonomously.

Experience with 1st/2nd level operations within an application support team or service desk, working to SLAs, self-motivation, ownership, management, and being a team player with professionalism.

Key Skills:

• Experience working within a support team environment.
• Willingness to apply for DV security clearance if not already held.
• Strong analytical skills and log analysis competency.
• Knowledge of Windows Server 2016 and above, Windows OS, and Virtual Machines.
• Experience with enterprise services such as Active Directory, DFS, Certificate Services, Keystores, IIS Web Services, and Apache Tomcat.
• Experience with security patching, release, and change management.

Nice to Have (Not Essential):

• Windchill administration and implementation, including experience with Windchill 10.2 or 11.
• Deployment and administration of Creo Parametric and CreoView.
• Strong Windows OS administration skills.
• Basic knowledge of ESX VMware infrastructure, snapshots, and restores.
• Knowledge of SQL Server databases, SQL management studio, and ability to perform queries and updates using SQL language.