Application Support Engineer

The Parliamentary and Health Service Ombudsman; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A UK public service organization in Manchester is seeking an Application Support Engineer to enhance its IT services. The candidate will lead the development and maintenance of applications using Microsoft technologies like SQL, SharePoint, and Power BI. This role demands excellent organizational skills and a customer-focused approach, providing a dynamic work environment with opportunities for professional growth.

Qualifications

• Experience in application support with Microsoft technologies.
• Proven ability to maintain and develop data structures.
• Strong customer service orientation.

Responsibilities

• Lead the development and maintenance of the organisation's data structures.
• Provide high-quality support to business colleagues.
• Handle rapidly changing priorities in a customer-focused environment.

Skills

SQL

SharePoint

Power BI

Customer service

Organizational skills

Job description

We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.

About the role

This is an exciting opportunity to join the PHSO’s IT Solution Services as an Application Support Engineer, based in Manchester. The Solution Services team aims to create an environment where we provide an excellent service to our business colleagues. We are a small, dynamic, and flexible team that works together to provide high-quality and comprehensive support, dealing with rapidly changing priorities and a wide range of tasks that are often urgent, complex, and sensitive.

The focus of the role will be to develop the organisation's applications, which include a mixture of Cloud-hosted IaaS, PaaS, and SaaS offerings. A key requirement is to lead, develop, and maintain the organisation's data structures and systems, utilizing technologies from the Microsoft stack such as SQL, SharePoint, and Power BI. The organisation has developed an in-house Data Warehouse system, and the role will assist with its maintenance and further development.

The successful candidate will be well-organized, detail-oriented, and possess a strategic approach to diary management. They should be accustomed to providing a high standard of service in a customer-focused environment. This role offers professional challenges and wide-ranging experiences, providing rewarding opportunities for growth.

How to apply

Please submit your CV and supporting statement by 10am on the 14th of February 2020.

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