Application Support Engineer

ZipRecruiter; London; On-site; GBP 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a motivated candidate for a pivotal role in their Application Production Services team. This dynamic position offers the chance to support traders in Fixed Income, Currencies, and Commodities, while contributing to the development of a specialized intraday risk support capability. With a focus on innovation and efficiency, you'll troubleshoot complex issues, manage incidents, and enhance monitoring tools. Join a team that values continuous learning and provides comprehensive training, allowing you to make a significant impact in a fast-paced trading environment.

Qualifications

• Experience in production support for trading desks is essential.
• Knowledge of fixed income products and market data flows is required.

Responsibilities

• Act as the first point of contact for intraday risk-related issues.
• Troubleshoot complex trade and market data flow issues.
• Manage incidents and contribute to tool development.

Skills

Production Support

Trading Risk Management

Market Data Analysis

Problem Solving

Stakeholder Communication

Capacity Management

Education

Bachelor's Degree in Finance or Technology

Relevant Certifications (e.g., ITIL)

Tools

Dynatrace

Splunk

Geneos

Unix

SQL

Python

Job description

Job Description

Akkodis is a global leader in engineering, technology, and R&D, harnessing the power of connected data to drive digital transformation and innovation for a smarter, more sustainable future. As part of the Adecco Group, Akkodis combines the expertise of AKKA and Modis, with over 50,000 engineers and digital specialists across 30 countries in North America, EMEA, and APAC.

Our teams bring extensive cross-sector knowledge in critical technology areas such as mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets.

With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce time-to-market, and prepare for the future. At Akkodis, you’ll join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology.

Job Description

We are seeking a motivated candidate for a key role in the Application Production Services organization within a Global Markets environment. The successful candidate will join a newly created Intraday Risk Support team, providing global support initially to Fixed Income, Currencies, and Commodities (FICC) traders who utilize a strategic intraday risk and P&L platform, with plans to expand coverage to Equities trading in the future.

The establishment of this team in Q2 2025 represents a strategic initiative to build an efficient and specialized support function offering the following benefits:

• A highly skilled team with subject matter expertise in trading risk management
• Reduction of support coverage gaps by optimizing resources and processes
• Improved platform stability through consistent incident and problem management routines
• Rapid access to support and self-service tools for traders via an enhanced engagement model
• Standardized monitoring and dashboard solutions across business lines for early detection of production issues
• Strategic tooling initiatives to reduce manual effort, enhance issue detection, and support analysis

The successful candidate will demonstrate a proactive approach to innovation and possess the drive to contribute to value-adding projects, helping to develop an industry-leading intraday risk support capability. This trader-facing role involves both business-as-usual (BAU) support and project work, providing excellent opportunities to deepen expertise in various technology domains. Comprehensive training and onboarding will be provided to set the successful candidate up for success in the role.

Role Responsibilities

• Act as first point of contact for intraday risk-related issues affecting FICC business users
• Troubleshoot complex trade and market data flow issues end-to-end
• Lead onboarding support for new lines of business and workflows
• Build and maintain effective working relationships with business stakeholders, application developers, and infrastructure teams
• Proactively identify and resolve problem hotspots
• Contribute to tool development and efficiency improvement initiatives
• Manage incidents and problems in accordance with established processes
• Oversee event management activities including monitoring and alert lifecycle management
• Define and drive improvements in monitoring tools and technical processes
• Support capacity, performance, and resiliency management initiatives
• Engage in in-house projects and tool development work
• Deliver clear stakeholder communication and reporting
• Participate in knowledge management efforts

Desired Skills

• Prior experience providing direct production support to front office trading desks
• Business knowledge of fixed income products
• Understanding of market data flows and dependencies
• Experience with monitoring tools such as Dynatrace, Splunk, and Geneos
• Proficiency in Unix and SQL
• Experience with Python scripting
• Familiarity with ITIL processes and frameworks
• Exposure to grid computing environments