Application Support Engineer

Copeland; Leicester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in control systems is seeking an Application Support Engineer / Field Service Engineer to provide customer support and system maintenance across their DeltaV product range. This diverse role involves project execution, customer engagement, and participation in emergency response, requiring strong technical skills and a proactive approach to problem-solving.

Benefits

Flexible time off

Competitive benefits

Health care

Qualifications

• Knowledge of computer, network, and control system architectures.
• Experience with DeltaV and related products on Windows platform.
• Self-motivated and excellent communication skills.

Responsibilities

• Design, install, and commission project deliverables.
• Resolve product and application issues, coordinate with Global Support.
• Support LTSA contracts and participate in emergency response.

Skills

Control systems knowledge

Customer interaction

Analytical skills

Communication skills

Job description

As an Application Support Engineer / Field Service Engineer, you will join our UK Lifecycle Services group supporting customers through a blend of upgrades, application deployments, and maintenance activities on their DeltaV DCS/SIS.

You will primarily engage our Process Systems and Solutions (PSS) customers within the UK, including offshore installations, to build relationships and become their trusted adviser.

We deploy a wide variety of products from the DeltaV portfolio, with a significant Cybersecurity focus – including Backup & Recovery, Patch Management, Predictive Maintenance, Endpoint Security, Application Whitelisting, and DeltaV Mobile. You will complete certification paths for the products required to support our customers so that you can deploy and maintain them.

Support activities include maintenance and incident resolution, and you'll be part of the on-call team providing emergency response to UK customers.

These activities require regular travel to customer sites (approximately % to % of your time).

Responsibilities:

1. Project Execution: Design, install, and commission project deliverables.
2. Customer Support: Resolve product and application issues, coordinate with the Global Support Centre.
3. Sales Support: Assist with proposals, site surveys, product demonstrations, and identifying service opportunities.
4. Field Service: Support LTSA contracts, system administration, health checks, and participate in on-call emergency response.
5. Working Environment: Willingness to work throughout the UK, offshore, or abroad, including occasional unsociable hours.
6. Safety Systems: Maintain and repair DeltaV SIS.
7. Training & Certification: Complete necessary training and certifications.

Who You Are:

A proactive, analytical Support Engineer with control systems knowledge and a customer-focused approach, eager to work for a global leader.

Requirements:

• Knowledge of computer, network, and control system architectures, including Virtualization.
• Knowledge of DeltaV and related products on Windows platform.
• Experience installing Windows OS and applications.
• Understanding of DeltaV portfolio or similar DCS products.
• Experience with project documentation.
• Self-motivated with excellent communication skills and customer interaction experience.
• Basic knowledge of control system configuration, graphic modifications, and third-party interfaces (OPC, Modbus, Profibus).

Preferred:

• On-site experience.

Our Culture & Commitment:

We value a respectful, inclusive environment that fosters innovation, collaboration, and professional growth. We support employee wellbeing with competitive benefits, healthcare, flexible time off, and community engagement. Our culture emphasizes diversity, teamwork, and continuous improvement, aiming to leave a positive impact on the world.