Application Support Engineer

NEC Software Solutions; Fareham; On-site; GBP 30,000 - 45,000; Full time

Job summary

NEC Software Solutions is seeking an Applications Support Engineer to join their Resource Engineering team in Fareham. The role involves maintaining operational services for the DSX/Vision product suite, focusing on fault finding and customer engagement. Ideal candidates will have experience in service desk roles, troubleshooting, and shift work. Join a leading company committed to improving public services worldwide.

Benefits

25 days paid holiday with buy/sell options

4x basic salary life assurance

Group Pension Plan

Flexible benefits tailored to individual needs

Qualifications

• Experience in a service desk environment is essential.
• Shift work experience with a fixed 12-hour rotation is required.
• Excellent customer service skills are a must.

Responsibilities

• Fault finding on DSX & Vision product suite at hardware and software levels.
• Create and update engineering documentation.
• Engage with customers on technical issues.

Skills

Troubleshooting

Problem Solving

Customer Service

Technical Documentation

Education

Experience in 1st or 2nd line support

Shift work experience

Working knowledge of MSSQL applications

Practical TCP/IP network support experience

Experience with Microsoft Windows 10 and Server

Familiarity with MS Office applications

ITIL best practices experience

Job description

Company Description

Come join us and make a difference in the world!
Discover more at www.necsws.com

Job Description

We are looking for an Applications Support Engineer to join our Resource Engineering team. If you have experience maintaining operational services for DSX/Vision suite of products, we would love to hear from you.

We seek someone experienced in fault finding for DSX & Vision product solutions at both hardware and software levels. As this is a fast-paced environment, the ability to manage changing priorities is essential.

Location: Fareham (Hampshire)

Working Pattern: 2 days 07:00–19:00, 2 nights 19:00–07:00, 4 days off. 24/7/365 shift pattern

Purpose of the Role

This role is key to supporting and maintaining NEC Public Safety solutions within a dedicated team. It reports to the MCA Communications Systems Support Engineer and focuses on incident triage, resolution, and proactive maintenance of NEC Public Safety systems.

Key Responsibilities & Duties

• Fault finding on NEC Public Safety’s DSX & Vision product suite at hardware and software levels.
• Create, review, and update engineering documentation such as work plans, instructions, and technical guides.
• Coordinate activities with third-party providers and internal teams, gathering and sharing information as required.
• Work from various MCA locations as needed.
• Engage with customers on technical and non-technical issues with professionalism and adaptability.
• Respond to customer queries regarding NEC Public Safety products, configuration, and performance.
• Follow NEC Public Safety and MCA processes and procedures.
• Complete activities within deadlines and report any difficulties in meeting SLAs or milestones.

Qualifications

Our ideal candidate:

• Has experience at 1st or 2nd line support in a service desk environment.
• Has shift work experience, including day and night shifts with a fixed 12-hour rotation.
• Is skilled in troubleshooting and problem solving.
• Has proven experience with Microsoft Windows 10, Windows Server up to 2016.
• Possesses working knowledge of MSSQL applications.
• Has practical TCP/IP network support experience.
• Is familiar with MS Office applications such as Excel, Visio, Word.
• Possesses excellent customer service skills.
• Has experience working according to ITIL best practices.

Additional Information

We offer an excellent benefits package, including an above-average pension scheme. Benefits include:

• 25 days paid holiday with buy/sell options
• 4x basic salary life assurance (additional options available)
• Group Pension Plan
• Flexible benefits tailored to individual needs

Other Information

• Candidates must demonstrate the right to work and travel in the UK; evidence required.
• Offers are subject to vetting, references, and health checks.
• A DBS check may be required depending on the role.

NEC Software Solutions is committed to diversity and inclusion. We welcome applications from all communities and can provide reasonable adjustments during the recruitment process.

Who We Are

Part of NEC Corporation, NEC Software Solutions develops software that helps dispatch ambulances, support families, monitor trains, locate missing persons, and test newborn hearing. With over 3,000 employees, we support public services worldwide, working with governments, hospitals, police, housing providers, and local authorities to improve lives. Join us and help make a difference!