Application Support Engineer

Mane Contract Services; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in managed services is seeking a professional for a Site Reliability Engineer role, where you will utilize SRE principles to enhance service delivery. This role requires expertise in tools such as Terraform, Docker, and Ansible, along with robust problem-solving skills in a fast-paced environment. Successful candidates will join a dedicated team tasked with maintaining high service levels while driving technical innovations.

Qualifications

• Background in managed service environments focusing on delivery.
• Experience with Java or similar for application development.
• Proficiency in Infrastructure-as-Code tools like Terraform and Ansible.

Responsibilities

• Build and administer CI pipelines using Java, Maven, and NPM.
• Monitor performance using InfluxDB and Grafana, and manage incidents.
• Support data center operations and conduct regular housekeeping.

Skills

Analytical Thinking

Problem Solving

Communication

Version Control

Adaptability

Tools

Terraform

Ansible

OpenShift

Docker

Java

Job description

We are seeking successful candidates to join an on-site team responsible for maintaining and supporting a managed cross-domain service that leverages a wide range of technologies, platforms, and tools. The team applies site reliability engineering (SRE) principles to continuously monitor, verify, and improve service performance.

Responsibilities:

• Build and Deploy Code Across Multiple Project Teams: Maintain and administer CI pipelines that build artefacts using Java, Maven, and NPM.
• Configure and execute component and service acceptance test suites using Maven and Cypress.
• Deploy and configure services using Terraform and Ansible on target platforms including OpenShift, RHEL/CentOS, and Docker.
• Configure and deploy third-party appliances and software services.
• Verification & Monitoring: Monitor performance and availability using InfluxDB and Grafana.
• Set up automated alerts to proactively detect issues before they escalate.
• Review logs and respond to unexpected system behaviours in real time.
• Support and Troubleshooting: Provide second- and third-line support, addressing business-critical issues.
• Escalate problems and coordinate incident response.
• Conduct root cause analysis and implement solutions to prevent recurrence.
• Apply rapid and safe changes in response to evolving service requirements.
• Business-as-Usual Maintenance: Employ automation tools to reduce manual effort (toil).
• Perform regular database housekeeping.
• Conduct OS-level health checks and patch management.
• Support data centre operations across multiple physical locations.

Key Skills:

• Background in a managed service environment, with a focus on service delivery and customer outcomes.
• Application development experience with Java or similar languages.
• Strong analytical thinking and problem-solving skills.
• Ability to communicate effectively across technical and non-technical teams.
• Capable of prioritising and adapting quickly, especially in high-pressure incidents.
• Proficiency with Git for version control.

Desirable Skills:

• Experience deploying and managing microservice-based architectures.
• Familiarity with asynchronous messaging platforms (e.g., AMQP).
• Hands-on experience with Terraform, Ansible, and other Infrastructure-as-Code tools.
• Knowledge of S3-compatible object storage solutions.
• Experience working with RDBMS platforms such as Oracle.