Application Support Engineer

MDS; Derby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic technology firm in the UK is seeking an Application Support Engineer to maintain and troubleshoot advanced software systems used in gas turbine engine test facilities. The ideal candidate will have significant experience with Linux systems, troubleshooting software issues, and providing technical support. A competitive compensation package is offered, supporting personal and professional growth.

Qualifications

• Minimum 5 years of experience administering and maintaining Linux-based systems.
• Solid experience resolving complex software issues.
• Familiarity with virtualized environments.

Responsibilities

• Maintain and troubleshoot software systems in engine test environments.
• Provide end-to-end technical support for software products.
• Document and maintain software version histories.

Skills

Linux administration

Problem-solving

Scripting and automation

Collaboration

Customer service skills

Education

Degree or diploma in Computing/Software Engineering

Tools

VMware

Hyper-V

Job description

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Application Support Engineer

We have an exciting opportunity for an Application Support Engineer to join our dynamic team supporting cutting-edge systems in gas turbine engine test facilities around the world.

In this role, you’ll be at the forefront of troubleshooting, maintaining, and upgrading advanced software and control systems, ensuring mission-critical applications run smoothly and reliably. This role blends hands-on technical support with innovation and application lifecycle management—perfect for someone passionate about customer success, system performance, and continuous improvement.

What You’ll Be Doing

• Maintain and troubleshoot software systems, data acquisition and instrumentation, and PLCs in engine test environments.
• Provide end-to-end technical and engineering support for MDS software products across fixed and deployed platforms.
• Perform root cause analysis and diagnostics, integrating new technologies and deploying updates to enhance system reliability.
• Implement software upgrades and manage application baselines in collaboration with cross-functional teams.
• Partner with customers to build and modify system configurations, ensuring optimal HMI and system usability.
• Deliver on-site and remote support for system installations, commissioning, and upgrades—often on short notice.
• Provide feedback to software design teams on field issues, usability, and future product improvements.
• Document and maintain software version histories and development processes.

What You Bring to the Team

• Degree or diploma in Computing/Software Engineering, or equivalent related experience.
• Minimum 5 years of experience administering and maintaining Linux-based systems.
• Solid experience resolving complex software issues and applying structured problem-solving.
• Hands-on scripting and automation for deployments and maintenance.
• Familiarity with virtualized environments such as VMware or Hyper-V.
• Superb collaboration, communication, and customer service skills.
• Strong organizational and time-management skills.
• Willingness to travel internationally and support projects across time zones with flexible working hours.
• Experience working in gas turbine test facilities or similar high-integrity, regulated environments.
• Understanding of measurement principles and test system integration.
• A valid passport and flexibility to support customer sites globally.

Who are we looking for?

You earn trust by acting with integrity, keeping commitments, and fostering open, respectful communication with colleagues and clients.

You build customer loyalty by understanding their needs, following through on commitments, and consistently delivering high-quality support and service.

You plan and organize yourself, establishing clear action plans to complete work efficiently and on time—while setting priorities and adapting as needed.

You collaborate effectively, working well with others across departments to achieve shared goals and contribute to a positive, team-oriented environment.

What's in it for you?

We live, sleep and breathe our corporate values: We communicate for ENGAGEMENT; We operate as ONE TEAM; We act PROMPTLY and with PURPOSE; We OWN the outcome; We play the LONG GAME.

No matter who you are or where you’re from, we welcome new ideas and fresh perspectives. We believe in teamwork. We’re better, together.

We strive to foster personal and professional growth by providing all employees with internal career advancement.

We offer a competitive total compensation package including but not limited to: