Application Support Engineer

Baltic Recruitment Services Ltd; Derby; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in engine test facilities is looking for an Application Support Engineer to troubleshoot and enhance software and control systems. This role combines technical support with application lifecycle management, requiring at least 5 years of experience with Linux systems, strong problem-solving skills, and effective customer service capabilities. Competitive salary and benefits package provided.

Benefits

Competitive salary

Bonus Program

Medical Benefits

Generous Pension Program

25 days of paid vacation plus 8 statutory holidays

Qualifications

• Minimum 5 years of experience administering Linux-based systems.
• Experience resolving complex software issues and applying structured problem-solving.
• Hands-on scripting and automation experience.

Responsibilities

• Maintain and troubleshoot software systems and PLCs in engine test environments.
• Provide end-to-end technical support for software products.
• Implement software upgrades and manage application baselines.

Skills

Technical troubleshooting

Customer service

Problem-solving

Scripting and automation

Linux administration

Education

Degree in Computing/Software Engineering

Tools

VMware

Hyper-V

Job description

Overview

Baltic Recruitment are delighted to be supporting MDS Aero, a global leader in the design and construction of gas turbine engine test facilities with their search for an Application Support Engineer.

Overall Purpose:

In this role, you'll be at the forefront of troubleshooting, maintaining, and upgrading advanced software and control systems, ensuring mission-critical applications run smoothly and reliably. This role blends hands-on technical support with innovation and application lifecycle management—perfect for someone passionate about customer success, system performance, and continuous improvement.

Key Duties

• Maintain and troubleshoot software systems, data acquisition and instrumentation, and PLCs in engine test environments.
• Provide end-to-end technical and engineering support for MDS software products across fixed and deployed platforms.
• Perform root cause analysis and diagnostics, integrating new technologies and deploying updates to enhance system reliability.
• Implement software upgrades and manage application baselines in collaboration with cross-functional teams.
• Partner with customers to build and modify system configurations, ensuring optimal HMI and system usability.
• Deliver on-site and remote support for system installations, commissioning, and upgrades—often on short notice.
• Provide feedback to software design teams on field issues, usability, and future product improvements.
• Document and maintain software version histories and development processes.

Key Requirements

• Degree or diploma in Computing/Software Engineering, or equivalent related experience.
• Minimum 5 years of experience administering and maintaining Linux-based systems.
• Solid experience resolving complex software issues and applying structured problem-solving.
• Hands-on scripting and automation for deployments and maintenance.
• Familiarity with virtualized environments such as VMware or Hyper-V.
• Superb collaboration, communication, and customer service skills.
• Strong organizational and time-management skills.
• Willingness to travel internationally and support projects across time zones with flexible working hours.

The Package

• Competitive salary depending on experience.
• Bonus Program: Eligible for up to 6% of base salary, based on individual and company performance, paid annually.
• Medical Benefits: Option to participate in private insurance, with employees contributing a portion of the premium. Participation is voluntary.
• Generous Pension Program: After successfully completing the probationary period, employees can join the company pension scheme through Salary Exchange (Salary Sacrifice) for pension contributions.
• Immediate full tax relief without needing to claim higher-rate relief via annual tax returns.
• Reduction in National Insurance contributions for both employee and employer, increasing take-home pay with no reduction in pension benefits.
• Holidays: 25 days of paid vacation plus 8 statutory holidays.