Application Support Engineer

Emerson Electric; Cumbernauld; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Application Support Engineer to provide world-class support for process gas and laser analysers. This role focuses on assisting the sales team with technical requirements, delivering product expertise, and training sales offices on analyzer specifications. The ideal candidate will possess strong communication and problem-solving skills, along with a background in engineering or chemistry. Join a company that values innovation and collaboration, offering a supportive environment for career growth and development. If you thrive in fast-paced settings and seek to make a significant impact, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in engineering or chemistry, or equivalent experience.
• Knowledge of gas analysis technologies and excellent communication skills.

Responsibilities

• Assist sales team in pre-sales activities and technical support.
• Provide in-depth product knowledge and training to sales offices.

Skills

Communication Skills

Problem-Solving Skills

Technical Knowledge of Gas Analysis

Collaboration Skills

Education

Bachelor's degree in Engineering or Chemistry

Equivalent experience in a related scientific field

Tools

Microsoft Office Suite

CRM Systems

Job description

The Application Support Engineer for process gas and laser analysers provides global world class support to all Emerson customers throughout the product lifecycle. With minimal mentorship and direction, this role will work with the Emerson sales channel to promote, sell and support products with a strong focus on technical and commercial customer communication. Working as part of the Application Engineering Team whose aim is to provide the highest standards of customer care in accordance with Emerson’s “Think Customer” principles!

In This Role, Your Responsibilities Will Be:

• Sales Support: Assist the sales team in pre-sales activities, ensuring that technical requirements and customer needs are accurately understood and addressed.
• Product Expertise: Provide in-depth technical knowledge of process gas and laser analyser products, including their features, specifications, and applications, to support customer inquiries and sales efforts.
• Training & Support: Provide technical training to sales offices on the accurate selection of analyzer options, analyzer specifications, applications and calculation of Intercompany pricing.
• Solution Configuration: Work closely with sales offices to configure tailored gas analysis solutions that meet their specific requirements and regulatory needs.
• Market Insights: Stay updated on industry trends, product developments, and competitor offerings to provide relevant market intelligence and assist in product positioning.

Who You Are:

A technically skilled professional with tight-knit collaboration and communication abilities. Ability to demonstrate a proactive approach and consistently seek innovative solutions and adapt easily to different audiences. Your organizational skills and attention to detail ensure precise and efficient project execution. You excel in fast-paced settings and approach challenges with a positive attitude!

For This Role, You Will Need:

• Bachelor’s degree or equivalent experience in engineering, chemistry, or related scientific field.
• Knowledge of gas analysis technologies and measuring principles.
• Excellent communication and social skills, with the ability to explain sophisticated technical concepts to non-technical customers.
• Strong problem-solving skills and keen attention to detail.
• Proficiency with Microsoft Office Suite (Word, Excel). Knowledge of CRM systems a bonus.

Preferred Qualifications that Set You Apart:

• Experience working with gas analysis equipment and/or 2-3 years of experience in a technical support or sales support role, preferably within the gas analysis or instrumentation industry.
• Knowledge of spectroscopic techniques including IR and UV-Vis and familiarity with safety standards and regulations related to gas analysis (e.g., ISO, ATEX, ).

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business result.