Application Support Engineer

Jago Consultants; Crowborough; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading software company in Crowborough is seeking an Application Support Engineer to handle client queries and issues. The ideal candidate should have 2nd line support experience and a passion for learning new skills. The role offers a salary of £22,000 - £28,000 and 25 days holiday. This position provides an opportunity for career growth within a dynamic software environment.

Benefits

25 days holiday including bank holidays

Pension Scheme

Opportunity to enhance skills

Qualifications

• Experience in a similar role or as a 2nd Line Support Technician.
• Full UK Driving License is required.
• Passion for learning new skills and working within a team.

Responsibilities

• Dealing with client’s questions and technical issues via telephone and email.
• Ensure client systems run smoothly and all issues are resolved promptly.
• Liaise with external suppliers and undertake system administration tasks.

Skills

2nd Line Support Experience

Excellent communication skills

Ability to learn new systems quickly

Experience in Software

Tools

SQL

Job description

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Application Support Engineer, Crowborough

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Client:

Location:

Crowborough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

Job Views:

14

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job Description

Application Support Engineer required. My client is a leading software company based in Crowborough.

The successful candidate will be joining a team of 25 people. You will be working on a bespoke & evolving software package, therefore they are looking for candidates who have 2nd Line Support Experience and a quick learner to build their knowledge of the software package.

Position overview

• You will be responsible for dealing with client’s questions and technical issues both via telephone and email.
• You will be hands-on and experienced with Software Application Support and will have the ability to pick up new systems quickly as their
• software is constantly being updated and developed.
• Liaising with clients / customers over the phone
• Ensure our clients systems runs smoothly and all issues are resolved as soon as possible.
• Receiving, logging and resolving IT issues
• To ensure that all software systems, procedures and processes are effectively documented to agreed standards
• Liaise with external suppliers of software / hardware systems and other specialist teams
• Undertake system administration tasks

Position requirements

• Experience in a similar role or as a 2nd Line support Technician
• Full UK Driving License
• Experience working in Software
• SQL Experience would be an advantage
• Have a passion for learning new skills and enjoy working within a team
• Friendly but professional in your approach
• Excellent communication skills, written and verbal.

Position Remuneration

• Monday to Friday 9am – 17:30pm.
• Salary £22,000 – 28,000 DOE
• 25 days holiday including bank holidays
• Pension Scheme
• Genuine opportunity to enhance their skills to build a successful career in a software company