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Application Support Engineer

Ascendion

Chester

On-site

GBP 40,000 - 70,000

Full time

25 days ago

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An established industry player is seeking an experienced Application Production Services Specialist to provide vital production support. This role focuses on incident management, problem resolution, and ensuring service stability and performance. You will work closely with development and infrastructure teams, as well as business stakeholders, to enhance operational processes and support system upgrades. If you are passionate about troubleshooting and have a strong background in Java and middleware technologies, this is an exciting opportunity to make a significant impact in a collaborative environment.

5+ years of IT experience in Production Support or ITIL.
Strong expertise in Java/J2EE and middleware technologies.

Provide L1/L2/L3 production support and incident management.
Collaborate with teams for system upgrades and audits.

Java/J2EE

ITIL

Problem-solving

Stakeholder management

Unix/Windows OS

Middleware technologies

Oracle

DB2

PL/SQL

Monitoring and scheduling tools

IBM WebSphere MQ

JBoss

MuleSoft

Enterprise ITSM tools

We are looking for an experienced Application Production Services Specialist to provide production support. The role involves incident identification, resolution, problem management, and root cause analysis, ensuring service stability and performance. You will collaborate with development teams, infrastructure teams, and business stakeholders to support system upgrades, audits, and operational enhancements.

Key Responsibilities:
1. Provide L1/L2/L3 production support, including incident management, root cause analysis, and problem resolution.
2. Manage incident and problem tickets using enterprise ITSM tools.
3. Perform capacity and performance management to ensure system stability.
4. Work closely with development teams for onboarding new applications and upgrades.
5. Support internal and external audits, ensuring compliance and documentation.
6. Collaborate with business and operations teams to prioritize defect fixes and enhancements.
7. Handle event-driven and scheduled batch processes, ensuring smooth operations.
8. Troubleshoot technical issues related to Java, Middleware, Unix/Windows, and databases.
9. Participate in on-call support for real-time issue triaging and restoration efforts.

Required Skills & Experience:
1. 5+ years of IT experience in Production Support, ITIL, or Technical Implementations.
2. Strong expertise in Java/J2EE (Core Java, JDBC, Web Services, MQ, Microservices, MuleSoft).
3. Hands-on experience with middleware technologies (IBM WebSphere MQ, JBoss, MuleSoft).
4. Strong Unix/Windows OS knowledge with scripting expertise.
5. Proficiency in Oracle, DB2, and PL/SQL for incident resolution.
6. Experience with monitoring and scheduling tools for system support.
7. Excellent problem-solving, communication, and stakeholder management skill