Technical Operations Engineer

Sadler Recruitment Ltd; Cardiff; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A leading recruitment agency is seeking an Application Support Engineer to provide technical support for their clients' platforms. The candidate will troubleshoot issues, monitor system performance, and collaborate with both technical teams and users. A variety of cloud services and SaaS environment experience is desirable. The position offers a competitive salary and a flexible working environment, with a focus on professional development.

Benefits

Flexible working hours

Professional development time

Company pension

Training Udemy account

Qualifications

• Experience in an application support, technical support, or software support role.
• Familiarity with modern SaaS environments, cloud services, and APIs.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Investigating and resolving application issues.
• Monitoring system performance and identifying potential issues.
• Collaborating with the software engineering team.

Skills

Troubleshooting

Problem-solving

Communication Skills

Organisational Skills

Team Player

Job description

Role: Application Support Engineer
Location: Remote (monthly in-person meetings in Cardiff, South Wales)
Type: Full-time (37.5 hrs/week)
Salary: £45,000 - £50,000 per annum

We're looking for a skilled Application Support Engineer to help support our clients' platform and customers as they continue to grow. This is a problem-solving job and will suit someone who enjoys working closely with both technical teams and end users and is passionate about delivering excellent customer experiences.

As an Application Support Engineer, youll play a crucial role in ensuring the SaaS cloud platform runs smoothly for clients and internal users. Youll be the first line of technical expertise for troubleshooting, diagnosing, and resolving technical issues while contributing to system improvements and knowledge sharing.

Responsibilities

• Investigating and resolving application issues raised by users
• Monitoring system performance and proactively identifying potential issues
• Collaborating closely with the software engineering team to escalate and resolve complex technical problems
• Working directly with customers and internal stakeholders to understand and reproduce reported issues
• Creating and maintaining documentation, knowledge base articles, and support materials
• Assisting with software deployments, updates, QA and configuration changes
• Contributing feedback to improve platform stability, performance, and usability
• Supporting integration work with client systems and APIs
• Participating in the continuous improvement of support processes and tools

Experience needed

Experience in the tech stack (Node.js, Typescript, React, Nest.js, Postgres SQL, DynamoDB, AWS) is not required, but familiarity with modern SaaS environments, cloud services, and APIs is.

• Experience in an application support, technical support, or software support role
• Strong troubleshooting and problem-solving skills
• Ability to analyse logs, debug issues, and work with APIs
• Familiarity with cloud platforms
• Excellent communication skills, both written and verbal, when dealing with both technical teams and non-technical users
• Highly organised and able to manage multiple support requests concurrently
• Proactive, accountable, and a strong team player

Nice-to-haves

• Experience with SQL (PostgreSQL, MSSQL, MySQL, etc.)
• Familiarity with monitoring tools and error reporting platforms
• Exposure to CI/CD pipelines and deployment processes
• Basic understanding of software development and version control (Git)
• Experience working in Agile environments

Remuneration Package

• Permanent contract
• Up to £50,000 per annum
• Flexible working hours (core hours of 10 am - 4 pm)
• 10% of time allocated to professional development
• Company pension
• Training Udemy account available

If interested, please send your CV in today.

Required Skills:

CI/CD BASIC Usability Pipelines Team Player Agile Articles Version Control React Salary AWS Communication Skills Software Development Continuous Improvement PostgreSQL Node.js TypeScript Technical Support Integration Troubleshooting Materials Git MySQL Documentation Software Engineering SQL Training Communication