Application Support Developer

JR United Kingdom; London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Digital Support Specialist, where you'll play a pivotal role in enhancing customer experiences across digital platforms. This dynamic position allows you to collaborate with developers and stakeholders to troubleshoot technical issues and contribute to system improvements. With a focus on quality service and a proactive approach, you'll help shape the future of digital retail. Enjoy tailored training, flexible working options, and the chance to make a real impact in a rapidly growing environment. If you're passionate about technology and problem-solving, this opportunity is perfect for you.

Benefits

Tailored training and certification opportunities

Long service recognition

Enhanced annual leave

Cycle to work scheme

Hybrid & flexible working options

Qualifications

• Experience in a digital or technical support/helpdesk role.
• Familiarity with relational databases like MySQL.
• Understanding of APIs and system integrations.

Responsibilities

• Troubleshooting and resolving technical issues.
• Managing and responding to user requests and queries.
• Collaborating with developers to investigate root causes.

Skills

Technical Support

Problem-Solving

Communication Skills

Analytical Skills

MySQL

Jira

Zendesk

APIs

Agile Methodologies

Tools

Jira

Zendesk

Freshdesk

Job description

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Join an innovative omni-channel retailer based in London that’s rapidly growing and driving the future of e-commerce!

They are currently undergoing a major transformation to enhance their customer experience across all channels. To support this, they’re growing the Digital Support Team – and that’s where you come in.

Why Join?

This is your chance to be part of a dynamic team at the crossroads of retail, tech, and innovation. You’ll work alongside developers, stakeholders, and end-users to ensure the performance, reliability, and continuous improvement of our internal platforms and digital services.

If you’re driven by technology, love solving complex problems, and enjoy collaborating with others, this role offers the perfect opportunity to make a real impact on how millions of customers engage with our brand.

The Role: Digital Support Specialist

As a key member of the Digital Support Team, you’ll provide hands-on technical support across a wide range of internal systems and digital platforms.

Your responsibilities will include:

• Troubleshooting and resolving technical issues.
• Managing and responding to user requests and queries.
• Collaborating with developers to investigate root causes and deliver fixes.
• Contributing to system improvements and feature enhancements.
• Supporting documentation, release processes, and quality assurance tasks.

What We’re Looking For

• Experience in a digital or technical support/helpdesk role.
• Familiarity with relational databases like MySQL.
• Strong problem-solving and analytical skills.
• Excellent communication – able to simplify technical language for non-tech users.
• Well-organised and able to manage multiple priorities.
• Attention to detail and a passion for quality service.
• Positive, proactive attitude and a desire to learn and grow.
• Eligibility to live and work in the UK.
• Experience with ticketing systems (e.g. Jira, Zendesk, Freshdesk).
• Understanding of APIs and system integrations.
• Exposure to ecommerce platforms or retail environments.
• Familiarity with Agile methodologies or software development life cycles.
• Ability to read and interpret code for issue diagnosis.

What We Offer

• Tailored training and certification opportunities
• Long service recognition
• Enhanced annual leave
• Cycle to work scheme
• Hybrid & flexible working options

Ready to be part of something exciting? Apply now and help us build the future of digital retail.