Application Support Automation Engineer

Rockwell Automation; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking an Application Support Automation Engineer to utilize their expertise in helping customers with application support. This hybrid role includes troubleshooting, collaboration with teams, and customer interaction across UK and Europe. Ideal candidates will have relevant technical experience and a background in Electrical Engineering or IT.

Benefits

Mindfulness programs with Calm membership

Volunteer Paid Time Off

Employee Assistance Program

Personalized wellbeing programs

On-demand digital course library

Qualifications

• 3+ years in customer support or technical role with FactoryTalk knowledge.
• Degree level education in relevant field.
• Fluent in English; Polish language skills preferred.

Responsibilities

• Resolve customer issues through problem replication and collaboration.
• Document activities and create knowledgebase articles.
• Collaborate with business development for application support agreements.

Skills

Customer Support

Technical Troubleshooting

FactoryTalk

Microsoft SQL Server

Industrial Control Systems

Programmable Logic Controllers (PLCs)

VMWare

Cisco/Stratix Switches

Education

Degree in Electrical/Electronic Engineering or Control Engineering

Degree in Computer Science or IT

Job description

Application Support Automation Engineer page is loaded

Application Support Automation Engineer

Apply remote type Hybrid locations Great Britain Bletchley time type Full time posted on Posted 6 Days Ago job requisition id R25-1071

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As an Application Support Engineer Automation, you will help customers support their critical applications built on Rockwell Automation technologies through technical expertise to reduce skills gaps, consultancy to improve their operational efficiency and support in their times of need.

You will report to the Application Support Supervisor EMEA. This is a hybrid work schedule role located in Milton Keynes, UK. However, you may need to work in other Rockwell Automation offices. You will work on customer sites to support customer contractual obligations in both UK & Europe.

Your Responsibilities:

• Lead the resolution of customer issues through problem replication and collaboration with different teams.
• Coordinate with escalation groups (product development, project delivery teams, third parties, customer application owners) to ensure accurate information transfer for issue resolution.
• Document all activities and communications in our call handling database to ensure comprehensive and interpretable information for support staff.
• Create and maintaining knowledgebase articles and other documentation, participating in technical reviews to ensure accuracy and quality.
• Collaborate with business development teams to scope and technically review proposals for new application support agreements.
• Visit customer sites for troubleshooting, information gathering and building relationships, including delivering customer coaching.
• You will be part of the on-call rotation to support customers out of office hours in urgent situations.

The Essentials - You Will Have:

• 3+ years of previous customer support, or technical role experience, with a core knowledge of the FactoryTalk suite of products, focused on application code level troubleshooting or development including the following areas:
• Microsoft SQL Server
• Industrial Controls Systems
• VMWare or other Virtualization environment.
• Cisco/Stratix Switches (CLI)
• Degree level education in one of the following: Electrical / Electronic Engineering Control Engineering or Automation or Computer science or IT.
• High-level verbal and written English and Polish language skills with technical subjects.
• Proficiency with programmable logic controllers (PLCs).
• This role is suitable for applicants based in Poland with readiness to travel across Europe and UK.

The Preferred - You Might Also Have:

• Proficiency with other European language.
• Experience with a relational database such as MySQL, PostgreSQL, or Oracle
• Experience in version control tools.

What We Offer:

Our benefits package includes …

Comprehensive mindfulness programs with a premium membership to Calm

Volunteer Paid Time off available after 6 months of employment for eligible employees

Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.

Employee Assistance Program

Personalized wellbeing programs through our OnTrack program

On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-AJ1

#LI-Hybrid

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 28,000 problem solvers dedicated to our customers in more than 100 countries. To learn more about how we are bringing the Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com .

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!