Application Support Analyst - up to £45k

Rheinmetall BAE Systems Land; Telford; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A technology solutions provider in Telford is seeking an experienced Application Support Analyst. The role includes providing support for applications, managing service delivery, and collaborating with users. Candidates should have 2+ years in application support, experience with SQL, and strong problem-solving skills. Benefits include a competitive salary, hybrid working, and generous holiday allowances.

Benefits

Competitive salary with annual reviews

Hybrid and flexible working arrangements

Life assurance

5 weeks holiday plus bank holidays

Health cash plan

Employer pension contributions up to 10%

Qualifications

• 2+ years of experience in application support or similar roles.
• Experience managing application services through third parties.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Provide support to users and third parties by resolving incidents.
• Monitor and improve application services collaborating with users.
• Act as Service Owner for various application systems.

Skills

Application support experience

SQL

Windows Server 2019

Problem-solving skills

Communication skills

Service management tools experience

ITIL knowledge

FlexLM knowledge

Tools

ServiceNow

Microsoft Office (Access)

Job description

Application Support Analyst - up to £45k, Telford

Client: Rheinmetall BAE Systems Land

Location: Telford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 0de64809ab3c

Job Views: 12

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

What we are looking for

The Application Support Analyst in RBSL Information Management & Technology department plays a key role in ensuring the services provided by the Enterprise and Business Applications function are performing satisfactorily. RBSL manages a mix of in-house supported applications (which this role would support) and third-party supported applications (which this role would help manage).

Position Duties and Responsibilities

• Provide support to users and third parties by triaging and resolving incidents, supporting problem investigations, and fulfilling service requests.
• Monitor, maintain, and improve application services managed by RBSL, collaborating with users and business owners.
• Act as Service Owner for various application systems, ensuring they meet SLAs and liaising with third-party suppliers.
• Collaborate with Business Owners and Users, creating Knowledge Base articles and supporting application user processes.
• Act as escalation point for major incidents, service failures, or customer complaints, keeping relevant stakeholders informed.
• Stay updated on developments impacting service delivery.
• Work with vendors and suppliers to maintain positive relationships and ensure contractual compliance.
• Participate in meetings and contribute to future development and project activities.
• Support release, deployment, upgrades, and patches, reviewing change requests and developing test plans.
• Manage application licenses and ensure data security measures are in place, supporting compliance with policies like Cyber Essentials.
• Represent application services in the Change Advisory Board.

Qualifications

• 2+ years of experience in application support or similar roles
• Experience managing application services through third parties
• Supporting SQL, Windows Server 2019, Microsoft Office (especially Access), and internal web applications (HTTPS, IIS, TLS)
• Understanding business processes in the context of IT solutions
• Knowledge of FlexLM is advantageous
• Strong analytical, problem-solving, and communication skills
• Experience with service management tools like ServiceNow
• Knowledge of ITIL or similar frameworks
• Attention to detail and quality focus
• Willingness to travel occasionally
• Eligibility for BPSS security checks

What we offer

We aim to be an employer of choice, offering opportunities for career development through technical roles, support functions, and leadership positions. Our benefits include:

• Competitive salary with annual reviews
• Hybrid and flexible working arrangements
• Annual incentive scheme
• Life assurance
• 5 weeks holiday plus bank holidays
• Long service rewards and additional holiday
• Holiday purchase scheme
• Health cash plan
• Employer pension contributions up to 10%
• Salary sacrifice schemes including cycle to work and electric vehicles
• Discounts and cashback offers
• Enhanced maternity and paternity benefits
• Private healthcare, car allowances, and company cars for some roles