Application Support Analyst - up to £45k

Rheinmetall BAE Systems Land; Gateshead; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading company in the defense sector is seeking an Application Support Analyst to join their Information Management & Technology department. The role involves supporting in-house and third-party applications, enhancing service delivery, and collaborating with users and vendors. Ideal candidates will have experience in application support, strong analytical skills, and a customer-focused approach, as well as access to a competitive salary and various benefits, including flexible working arrangements.

Benefits

Competitive salary reviews

Hybrid and flexible working over a 4.5-day week

Annual incentive scheme

Life assurance

5 weeks holiday plus bank holidays

Health cash plan

Employer pension contributions up to 10%

Private healthcare

Car allowances and company car options

Qualifications

• 2+ years in application support or similar role.
• Experience managing application services through third parties.
• Supporting SQL, Windows Server 2019, and Microsoft Office (especially Access).

Responsibilities

• Provide support to users and third parties by triaging and resolving incidents.
• Monitor, maintain, and improve application services managed by RBSL.
• Act as Service Owner for various application systems.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Tools

ServiceNow

Job description

Application Support Analyst - up to £45k, Gateshead

Client: Rheinmetall BAE Systems Land

Location: Gateshead, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: fa1ee9bbc01d

Job Views: 3

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description

WHAT WE ARE LOOKING FOR

The Application Support Analyst in RBSL Information Management & Technology department plays a key role in ensuring that services provided by the Enterprise and Business Applications function perform satisfactorily. RBSL supports a mix of in-house and third-party supported applications, which this role will support and help manage.

Position Duties and Responsibilities

• Provide support to users and third parties by triaging and resolving incidents, supporting problem investigations, and fulfilling service requests.
• Monitor, maintain, and improve application services managed by RBSL in collaboration with users and business owners.
• Act as Service Owner for various application systems, ensuring their management meets SLAs and liaising with third-party suppliers for resolution when needed.
• Maintain a customer-focused approach, collaborating with Business Owners and Users, and creating Knowledge Base articles.
• Develop user processes and procedures for applications.
• Serve as escalation point for major incidents, service failures, or customer complaints, keeping relevant stakeholders informed until resolution.
• Stay updated with terminology and service discipline developments that could impact service delivery.
• Work closely with vendors and suppliers to maintain positive relationships and ensure contractual compliance.
• Attend meetings on existing and future application developments, contributing to project activities as needed.
• Support release and deployment activities, including upgrades and patches, reviewing change requests, and developing test plans.
• Manage application licenses and work with Data Owners, Compliance, and Cyber Security to ensure data security and compliance.
• Represent application services in the Change Advisory Board.

Qualifications

• 2+ years in application support or similar role.
• Experience managing application services through third parties.
• Supporting SQL, Windows Server 2019, Microsoft Office (especially Access), and internal web applications (HTTPS, IIS, TLS).
• Understanding of business processes in IT context.
• Experience with FlexLM is advantageous.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with service management tools like ServiceNow.
• Knowledge of ITIL or similar frameworks.
• Attention to detail and high-quality work commitment.
• Occasional travel to other sites.
• Comfortable with BPSS security checks.

What We Offer

We aim to be an employer of choice, offering opportunities for career development through technical roles, support functions, and leadership positions.

Our benefits include:

• Competitive salary reviews.
• Hybrid and flexible working over a 4.5-day week.
• Annual incentive scheme.
• Life assurance, 5 weeks holiday plus bank holidays.
• Long Service rewards, holiday purchase scheme.
• Health cash plan, employer pension contributions up to 10%.
• Salary sacrifice benefits, discounts, enhanced maternity/paternity benefits.
• Private healthcare, car allowances, and company car options.