Application Support Analyst - up to £45k

Rheinmetall BAE Systems Land; Bristol; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading defense technology company in Bristol is seeking an Application Support Analyst to ensure the effective functioning of their application services. This role demands a strong background in application support, SQL, and excellent communication skills. You will drive improvements, manage service levels, and collaborate closely with users and vendors. The position offers a competitive salary of up to £45k and hybrid working arrangements.

Benefits

Competitive salaries reviewed each year

Hybrid and flexible working

Annual incentive scheme

Life assurance

5 weeks holiday plus bank holidays

Health cash plan

Employer pension contributions up to 10%

Private health care

Qualifications

• 2+ years of experience in application support role or similar.
• Experience managing application services through third parties.
• Strong attention to detail and commitment to high-quality work.

Responsibilities

• Provide support to users and resolve incidents.
• Monitor and maintain application services.
• Act as Service Owner for application systems.
• Collaborate with vendors and suppliers for compliance.
• Support release and deployment activities.

Skills

Application support

SQL

Windows Server 2019

Microsoft Office

ITIL knowledge

Analytical skills

Problem-solving

Interpersonal skills

Service management tools

Tools

ServiceNow

FlexLM

Job description

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Application Support Analyst - up to £45k, Bristol

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Client:

Rheinmetall BAE Systems Land

Location:

Bristol, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

884235d821d2

Job Views:

24

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

WHAT WE ARE LOOKING FOR

The Application Support Analyst in RBSL Information Management & Technology department plays a key role making sure services provisioned by the Enterprise and Business Applications function are performing satisfactory. RBSL run a mix of in house supported applications (which this role would support) and 3rd party supported applications (which this role would help manage).

Position Duties and Responsibilities

Provide crucial support to users and 3rd parties by triaging and resolving incidents where required, supporting problem investigations, and fulfilling service requests.

For applications managed by RBSL, this role will monitor, maintain and drive improvements to the application service with users and business owner.

Act as Service Owner for a range of application systems, representing these services and ensuring their day-to-day management meets SLAs, liaising with third-party suppliers when necessary to ensure timely resolution.

Maintain a strong customer focus and collaborate with Business Owners and Users, assisting them in effectively using application systems to enhance their business functions. Create and manage Knowledge Base articles for their applications.

Develop supporting application user process and procedures.

Act as the point of escalation for major incidents, service failures, or customer complaints related to the services you support. Keep relevant Business Owners informed and engage in ongoing customer liaison until resolution.

Possess a deep understanding of terminology and service disciplines, staying up-to-date with developments that could impact service delivery.

Collaborate closely with vendors and suppliers of supported application services to maintain positive working relationships and ensure compliance with contractual obligations.

Attend regular meetings related to both existing and future development of supported application services, in order to understand future roadmap of applications and dependant hardware/software compatibility. Contribute to projects as needed.

Support release and deployment activity including upgrade, patching and other changes. Reviewing release and change requests to ensure impact is kept to a minimal and the Enterprise & Business Applications Lead is informed of training and user implications. Develop suitable test plans and undertake testing in support of change.

Manage and maintain licenses for applications.

Work with Information Asset Owners, Compliance and Cyber Security Management to ensure data security measures align with policies i.e. maintain supportability for Cyber Essentials certification, safeguarding the confidentiality and appropriate use of data within the systems.

Represent your application services in the Change Advisory Board.

WHAT QUALIFICATIONS YOU SHOULD HAVE

2+ years of experience in application support role or similar

Experience of managing Application services through 3rd parties

Experience in supporting SQL, Windows Server 2019, Microsoft Office (in particular Microsoft Access), Internal web applications (understanding of HTTPS, IIS, TLS, and such configuration)

Experience of understanding business processes in the context of IT solutions

Experience of using FlexLM advantagous

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

Experience working with service management tools, such as ServiceNow

Knowledge of ITIL or other service delivery frameworks.

Strong attention to detail and a commitment to delivering high-quality work.

Infrequent travel to other sites

Due to the nature of the work you must be comfortable with us putting you through BPSS security checks

WHAT WE OFFER YOU

We want RBSL to be an employer of choice and for our employees to build a career they can be proud of with us. Through our contracts to deliver world-class products and support, we are able to offer great opportunities for personal development and career advancement through specialist technical roles, essential support functions and leadership positions.

In addition, RBSL offer:

Competitive salaries reviewed each year against market

Hybrid and flexible working over a 4.5 day week

Annual incentive scheme

Life assurance

5 weeks holiday plus bank holidays

Long Service rewards with additional holiday

Holiday purchase scheme

Health cash plan

Employer pension contributions up to 10%

Salary sacrifice benefits including cycle to work and electric vehicles schemes

Access to high street and gym discounts and cashback

Enhanced maternity and paternity benefits

Private health care, car allowances and company car for some employees

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Created on 12/08/2025 by TN United Kingdom