Application Support Analyst - up to £45k

Rheinmetall BAE Systems Land; Bristol; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading defense contractor is seeking an Application Support Analyst based in Bristol, offering up to £45k annually. The role involves supporting both in-house and third-party applications, resolving user issues, and ensuring service quality. Opportunities for career growth, hybrid working, and competitive benefits package are included.

Benefits

Hybrid and flexible working

Competitive salaries reviewed annually

Annual incentive scheme

Life assurance

5 weeks holiday plus bank holidays

Health cash plan

Employer pension contributions up to 10%

Qualifications

• 2+ years in an application support role.
• Experience managing application services through third parties.
• Familiarity with SQL, Windows Server 2019, Microsoft Office, and internal web applications.

Responsibilities

• Provide crucial support to users by resolving incidents and service requests.
• Monitor and improve application services while collaborating with users.
• Act as Service Owner for various application systems.

Skills

SQL

Analytical Skills

Problem Solving

Communication

Interpersonal Skills

Tools

ServiceNow

Job description

Application Support Analyst - up to £45k, Bristol

Client:

Rheinmetall BAE Systems Land

Location:

Bristol, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

884235d821d2

Job Views:

44

Posted:

24.06.2025

Job Description:

WHAT WE ARE LOOKING FOR

The Application Support Analyst in RBSL Information Management & Technology department plays a key role in ensuring the services provided by the Enterprise and Business Applications function are performing satisfactorily. RBSL manages a mix of in-house supported applications (which this role would support) and third-party supported applications (which this role would help manage).

Position Duties and Responsibilities

1. Provide crucial support to users and third parties by triaging and resolving incidents, supporting problem investigations, and fulfilling service requests.
2. Monitor, maintain, and drive improvements to the application service for applications managed by RBSL, collaborating with users and business owners.
3. Act as Service Owner for a range of application systems, ensuring their day-to-day management meets SLAs, and liaising with third-party suppliers as needed.
4. Maintain a strong customer focus, collaborating with Business Owners and Users, and creating Knowledge Base articles for applications.
5. Develop supporting application user processes and procedures.
6. Act as the point of escalation for major incidents, service failures, or customer complaints related to supported services, keeping stakeholders informed and engaged until resolution.
7. Stay up-to-date with terminology and service disciplines impacting service delivery.
8. Collaborate with vendors and suppliers to maintain positive relationships and ensure contractual compliance.
9. Attend meetings on existing and future supported application services, understanding future roadmaps and contributing to projects.
10. Support release and deployment activities, including upgrades, patching, and changes, reviewing impact, and developing test plans.
11. Manage and maintain application licenses.
12. Work with Information Asset Owners, Compliance, and Cyber Security to ensure data security measures align with policies, maintaining supportability for Cyber Essentials certification.
13. Represent application services in the Change Advisory Board.

Qualifications and Experience

• 2+ years in an application support role or similar.
• Experience managing application services through third parties.
• Supporting SQL, Windows Server 2019, Microsoft Office (especially Access), and internal web applications (HTTPS, IIS, TLS, etc.).
• Understanding business processes in the context of IT solutions.
• Experience with FlexLM is advantageous.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with service management tools like ServiceNow.
• Knowledge of ITIL or other frameworks.
• Attention to detail and high-quality work commitment.
• Occasional travel to other sites.
• Comfort with BPSS security checks.

What We Offer

We aim to be an employer of choice, offering opportunities for personal development and career growth in technical roles, support functions, and leadership positions.

• Competitive salaries reviewed annually.
• Hybrid and flexible working over a 4.5-day week.
• Annual incentive scheme.
• Life assurance.
• 5 weeks holiday plus bank holidays.
• Long Service rewards with additional holidays.
• Holiday purchase scheme.
• Health cash plan.
• Employer pension contributions up to 10%.
• Salary sacrifice benefits (cycle to work, electric vehicles).
• High street and gym discounts.
• Enhanced maternity and paternity benefits.
• Private healthcare, car allowances, and company cars for some employees.