Application Support Analyst

Tiger Resourcing Group; West Malling; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic staffing agency in Kings Hill seeks an Application Support Analyst. The role involves managing production business systems, supporting internal users, and taking action on service requests. Familiarity with SQL and ITIL is essential, and hybrid working is offered with an average of 2 days in the office.

Qualifications

• Experience in managing/supporting production business systems.
• Ability to resolve service requests, incidents, and problems independently.
• Understanding of ITIL Service Delivery Life Cycle.

Responsibilities

• Manage and support production business systems and internal users.
• Attend regular meetings with 3rd party suppliers.
• Action service requests and manage incidents.

Skills

Strong SQL knowledge

Troubleshooting experience

Banking/financial systems experience

Database administrator skills

Job description

Application Support Analyst

Permanent, full-time, 35 hours per week. Flexible working hours covering 7 hours per day between 7am and 6pm, Monday – Friday. Some out-of-hours / weekend work may be required occasionally.

Location: Kings Hill-based (Kent) with hybrid working (average of 2 days per week in the Kings Hill office)

As an Application Support Analyst, you will:

1. Manage/support production business systems and internal users
2. Attend regular meetings with 3rd party suppliers and internal service reviews
3. Action service requests, incident, and problem management tasks, resolving issues independently or with team support
4. Utilize strong SQL knowledge and troubleshooting experience
5. Participate in systems integration projects
6. Manage application systems
7. Possess banking/financial systems experience (beneficial)
8. Have database administrator skills (beneficial)
9. Coordinate with 3rd party suppliers
10. Understand the full ITIL Service Delivery Life Cycle
11. Demonstrate high energy levels and ability to drive requests/incidents to completion