Application Support Analyst

Sopra Steria; Sheffield; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Sopra Steria is looking for an experienced Application Support Analyst to join their Sheffield office. The role involves managing customer support, resolving technical issues, and contributing to team success in a hybrid work environment. Ideal candidates will have a strong foundation in application support and excellent communication skills.

Benefits

Private Medical Insurance

Health Cash Plan

Dental Insurance

Eye Care Vouchers

Office to Hybrid working arrangement

Life Assurance

Pension Plan

Qualifications

• Experience in application or technical support role is essential.
• Ability to explain technical concepts to various audiences.
• Solid technical grounding with experience in reading and interpreting code.

Responsibilities

• Manage and resolve customer support tickets using a ticketing system.
• Investigate, analyze, and resolve issues raised by customers.
• Participate in continuous improvement initiatives and process enhancements.

Skills

Analytical skills

Communication skills

Organizational skills

Collaborative approach

Education

Degree in technology or computer science

Job description

At SBS, we’re more than just a technology company – we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems.

As part of 74Software, we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance.

Job Description

We are seeking an experienced Application Support Analyst who is passionate about delivering excellent service to customers and excited to work with a range of newly developed products built on leading technologies. If you're looking to grow your skills and be part of a collaborative, innovative team, we would love to hear from you!

What will the role involve?

As an Application Support Analyst, you will:

• Manage and resolve customer support tickets using a ticketing system
• Monitor and meet SLAs and team goals
• Investigate, analyse, and resolve issues raised by customers
• Read, understand, and occasionally amend code to support issue resolution
• Communicate effectively with customers, providing updates and guidance
• Document technical specifications and support-related information
• Participate in continuous improvement initiatives and process enhancements
• Collaborate with a distributed team across locations
• Report to the team lead and management when required

This role is based in our Sheffield office and supports flexible, hybrid working arrangements. SBS is an inclusive employer that values work-life balance and diverse working styles.

Qualifications

What we’re looking for:

We’re looking for someone who can bring a strong foundation in application support, with the ability to investigate issues, communicate effectively, and contribute to team success. You should be able to demonstrate:

Essential experience and skills:

• Experience working in an application or technical support role
• Ability to analyse, investigate and resolve customer issues
• Strong communication skills — both verbal and written — with the ability to explain technical concepts to a variety of audiences
• A good understanding of web-based or desktop Client Server architectures
• Solid technical grounding with the ability to read and interpret code
• Strong organisational skills and the ability to manage time and priorities
• A collaborative approach and comfort working in distributed or hybrid teams
• A degree in a technology or computer science discipline

Desirable skills and technologies:

If you have experience with some of the technologies below, even better — but if you don’t, we’ll support your development:

• Oracle SQL and PL/SQL
• C#, AngularJS, XML
• REST APIs and JSON
• MongoDB
• Version control tools such as Git
• PowerBuilder
• Backend programming (e.g., Python, Ruby, Java, .NET) and frameworks like Node, Django, or Spring
• Knowledge of financial services software

Don't meet every single requirement? That's okay, and you aren't alone!Research shows that women and people of colour are less likely to apply for a role unless they meet all the criteria. At SBS, we're committed to building a diverse, inclusive team where everyone feels they belong. So if this role excites you and you're eager to grow, we'd love to hear from you - even if your experience doesn't tick every box just yet, send in your application!

Additional Information

What's in it for you?

At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you'll enjoy as part of our team:

Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations

Hybrid working: Work from home three days per week, and join us in the office for the remaining two.

️ Finance & Protection:Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.