Application Support Analyst

I am working with one of my favourite clients to find a skilled Application Support Analyst to join them on a permanent basis. My client is within the UK Top 100 for Professional Services, making this an excellent opportunity to enhance your experience. The role will vary but includes conducting training across all their offices, such as new starter inductions, IT/application refresher courses, project roll-outs, and targeted training sessions. This position is based out of the client's Bath office on a hybrid basis, offering a salary of up to £31k.

Key Responsibilities

1. Diagnose and troubleshoot desktop and laptop hardware performance issues
2. Assist the Infrastructure team with equipment moves and replacements
3. Perform daily checks to triage and respond to alerts, identify trends and problems
4. Provide help to Service Desk customers via remote assistance and in person when appropriate
5. Image, update, maintain, and deploy desktops and laptops
6. Manage and monitor inventory of site storerooms and coordinate WEEE removal
7. Work with Facilities to provision new starters, movers, and leavers
8. Provide feedback to 3rd line teams regarding problems experienced by Service Desk customers
9. Identify priority tickets and inform SDM of Major Incidents or Priority 1 and 2 tickets as per Service Desk SLAs

If this sounds like a good opportunity for you, please send your most recent CV. I will contact you to discuss further. Please note we cannot accept candidates requiring sponsorship for this role.