Application Support Analyst

AMCS Group; Richmond; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

AMCS Group is seeking an experienced Level 2 Application Support Analyst to join their Richmond team. This hybrid role focuses on delivering high-quality technical support for the Core Echo product, troubleshooting application issues, and mentoring junior staff. Join a mission-driven company making an impact in the environmental sector, with a commitment to diversity and inclusion.

Benefits

Private medical insurance

Enhanced maternity/paternity leave

Cycle-to-work scheme

Casual dress & company events

Sick pay & on-site parking

Work-from-abroad options

Qualifications

• Proficient in SQL and troubleshooting relational databases.
• Experience with support ticketing systems and working to SLA targets.
• Ability to communicate clearly and effectively.

Responsibilities

• Troubleshoot and resolve application issues with a focus on SQL.
• Act as an escalation point for Level 1 support analysts.
• Create and maintain internal knowledge base documentation.

Skills

SQL

Analytical skills

Problem-solving skills

Communication

Teamwork

Tools

Support ticketing systems

Windows

Java

XML

Job description

Application Support Analyst (Level 2)

Location: Richmond, UK (Hybrid)

Do you have strong SQL skills and a passion for solving complex application issues? We’re expanding our Application Support team and looking for a Level 2 Application Support Analyst to deliver high-quality technical support to internal and external users of our Core Echo product.

As part of Selected Interventions — now a proud member of the AMCS Group — you’ll play a key role in ensuring the stability, reliability, and performance of the mission-critical systems that power sustainable field operations.

About Selected Interventions

We’re a software and services company powering the environmental sector through our class-leading ECHO Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO is used by global, multi-billion turnover companies to manage complex field operations through a seamless suite of web, desktop, and mobile applications.

What Makes Us Different

We’re specialists in environmental services, with a mission to help the planet operate more sustainably. Now part of AMCS Group, we offer the agility of a close-knit team with the global scale and resources to grow your career.

Role Description

This is a full-time hybrid role for an experienced Level 2 Application Support Analyst. You’ll act as an escalation point for Level 1 analysts and help ensure tickets are resolved promptly and thoroughly. You'll attend customer review meetings, create internal knowledge articles, and provide mentorship to junior team members — all while working closely with cross-functional teams such as Development, Infrastructure, Product, and Account Management.

Day-to-Day Responsibilities

• Troubleshoot, diagnose, and resolve application issues with a strong focus on SQL and system behaviour

• Act as a point of escalation for Level 1 support analysts

• Attend client meetings to provide technical insight and follow up on outstanding issues

• Review support queues and help guide Level 1 analysts through complex problems

• Document resolution steps clearly and completely in the support system

• Create and maintain internal knowledge base documentation

• Deliver occasional informal training ("brown bag" sessions) to share best practices

Experience and Skills Needed

• Proficiency in SQL and troubleshooting relational databases

• Strong analytical and problem-solving skills

• Experience with support ticketing systems and working to SLA targets

• Good understanding of technical environments including Java, XML, Windows, Web/HTML

• Excellent written and verbal communication

• Ability to remain calm under pressure and multitask in a fast-paced setting

• Team player with a proactive, can-do attitude

• Experience working with enterprise applications is a plus

Why Join Us

• Be part of a growing, mission-driven company making a real impact in the environmental sector

• Collaborate with talented professionals in a supportive and agile team

• Enjoy hybrid working, a unique office environment in Richmond, and global career growth opportunities through AMCS Group

Benefits

• Private medical insurance

• Enhanced maternity/paternity leave

• Cycle-to-work scheme

• Casual dress & company events

• Sick pay & on-site parking

• Work-from-abroad options

Diversity & Inclusion

We welcome applicants from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.

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