Application Support Analyst

Sopra Steria; Barnard Castle; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a proactive Application Support Analyst to join their dynamic team. In this role, you will tackle complex technical challenges and ensure the smooth operation of critical software used by banks and financial institutions. Your expertise in SQL, Java, and modern DevOps tools will be essential as you investigate and resolve application issues while collaborating with a variety of stakeholders. This innovative firm offers a hybrid work environment and is committed to supporting employees' health and wellbeing, providing a range of lifestyle perks and benefits. If you thrive in a collaborative setting and are passionate about technology, this opportunity is perfect for you.

Benefits

Private Medical Insurance

Health Cash Plan

Dental Insurance

Eye Care Vouchers

Flu Vaccinations

Life Assurance

Critical Illness Cover

Pension Plan

Cycle to Work Scheme

Travel Insurance

Qualifications

• 1-3 years of relevant experience in application support.
• Strong problem-solving and analytical skills are essential.

Responsibilities

• Investigate and resolve application issues for financial institutions.
• Collaborate with customers and vendors for effective incident management.

Skills

Problem-solving skills

Analytical mindset

Communication skills

SQL

MongoDB

Java

AWS

Docker

Kubernetes

Git

Education

Degree in Computer Science

Master’s in Engineering

Tools

DevOps tools

Containerized infrastructure

Job description

SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 5,000 employees in 50 offices, SBS is recognised as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms.

Job Description

Hybrid: Minimum of 2 days in the office per week

Are you passionate about solving complex technical challenges and supporting cutting-edge applications in a dynamic, customer-facing environment? We’re looking for a proactive and analytical Application Support Analyst to join our collaborative support team.

In this role, you’ll play a key part in ensuring the smooth operation of business-critical software used by banks and financial institutions. You’ll use your technical expertise to investigate, resolve, and prevent application issues, working with everything from SQL databases to containerised infrastructure.

What you’ll be doing:

• Investigating, re-creating, and analysing incidents to identify root causes and propose both short-term fixes and long-term improvements.
• Enhancing first-level resolution rates by following and contributing to robust support procedures.
• Escalating complex issues to appropriate internal experts while maintaining ownership and visibility.
• Collaborating regularly with customers, third-party vendors, and internal software teams to ensure effective incident management.
• Contributing to continuous improvement initiatives, suggesting workarounds and fixes to restore normal service efficiently.
• Growing your knowledge of our applications, banking processes, and support tools through technical and functional training.

Please note: successful applicants will be required to apply for SC (Security Check) clearance, so must have resided in the UK for a minimum of five years.

Qualifications

What are we looking for?

• A degree or Master’s in Computer Science, Engineering or a related field, with 1–3 years of relevant experience.
• Strong problem-solving skills with a logical, analytical mindset.
• Excellent communication skills, able to explain technical issues to both technical and non-technical stakeholders.
• Proficiency in SQL and MongoDB.
• Solid understanding of Java and its use in backend systems.
• Experience working with modern DevOps tools and environments, including: AWS, Docker, Kubernetes, Istio, Git.

Additional Information

We’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you'll enjoy as part of our team:

• Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations
• Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider
• Leisure & Lifestyle: Cycle to Work Scheme, Holiday Trading, Travel Insurance

As part of our hiring process, new employees will be required to pass a confidential consumer credit check and DBS check. This is a straightforward credit check for CCJ's, bankruptcy and a criminal record check; however, if you wish to know more about what is or is not acceptable, please ask our recruitment team.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.