Application Support Analyst

SBS; North East; Hybrid; GBP 35,000; Full time

Job description

Company Description

SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 5,000 employees in 50 offices, SBS is recognised as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms.

Job Description

Location: Durham

Fulltime, permanent

Circa £35,000

Hybrid: Minimum of 2 days in the office per week

Are you passionate about solving complex technical challenges and supporting cutting-edge applications in a dynamic, customer-facing environment? We’re looking for a proactive and analytical Application Support Analyst to join our collaborative support team.

In this role, you’ll play a key part in ensuring the smooth operation of business-critical software used by banks and financial institutions. You’ll use your technical expertise to investigate, resolve, and prevent application issues, working with everything from SQL databases to containerised infrastructure.

What you’ll be doing:

• Investigating, re-creating, and analysing incidents to identify root causes and propose both short-term fixes and long-term improvements.
• Enhancing first-level resolution rates by following and contributing to robust support procedures.
• Escalating complex issues to appropriate internal experts while maintaining ownership and visibility.
• Collaborating regularly with customers, third-party vendors, and internal software teams to ensure effective incident management.
• Contributing to continuous improvement initiatives, suggesting workarounds and fixes to restore normal service efficiently.
• Growing your knowledge of our applications, banking processes, and support tools through technical and functional training.

Please note: successful applicants will be required to apply for SC (Security Check) clearance, so must have resided in the UK for a minimum of five years.

Qualifications

What are we looking for?

• A degree or Master’s in Computer Science, Engineering or a related field, with 1–3 years of relevant experience.
• Strong problem-solving skills with a logical, analytical mindset.
• Excellent communication skills, able to explain technical issues to both technical and non-technical stakeholders.
• Proficiency in SQL and MongoDB.
• Solid understanding of Java and its use in backend systems.
• Experience working with modern DevOps tools and environments, including: AWS, Docker, Kubernetes, Istio, Git.

Additional Information

We’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you'll enjoy as part of our team:

• Competitive salary: Circa £35,000
• Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations
• Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider
• Leisure & Lifestyle: Cycle to Work Scheme, Holiday Trading, Travel Insurance.

As part of our hiring process, new employees will be required to pass a confidential consumer credit check and DBS check. This is a straightforward credit check for CCJ's, bankruptcy and a criminal record check; however, if you wish to know more about what is or is not acceptable, please ask our recruitment team.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.