Application Support Analyst

Cobalt Consulting (UK) Ltd; Milton Keynes; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading consulting firm in Milton Keynes is seeking an experienced Application Support Analyst. In this role, you will provide high-quality support for complex software applications in the real estate sector. Key responsibilities include troubleshooting application issues and collaborating with global team members. Ideal candidates have experience in SaaS environments and strong analytical skills. This position offers the opportunity to build strong client relationships and work with intelligent teams.

Qualifications

• Proven experience in application or systems support, ideally in a SaaS or ERP environment.
• Familiarity with ticketing systems such as Jira, ServiceNow, or Zendesk.
• Strong analytical, problem-solving, and documentation skills.

Responsibilities

• Provide high-quality technical support to clients during product implementations.
• Troubleshoot software issues via ticketing platforms.
• Document support cases clearly for future reference.

Skills

Application support

Troubleshooting

Customer support

Technical documentation

Analytical skills

Tools

Jira

Zendesk

ServiceNow

Job description

Role Overview

As an Application Support Analyst, you will play a vital role in ensuring smooth implementation, support, and operation of complex software applications used across the real estate sector. You will be the go-to person for troubleshooting application issues, supporting well respected clients remotely, and ensuring timely resolution of escalated cases.

Role Responsibilities

• Provide high-quality technical and application support to clients, particularly during product implementations and software upgrades.
• Troubleshoot software issues via ticketing platforms (e.g., Jira, Zendesk), escalating complex problems to development or infrastructure teams as needed.
• Conduct regular client follow-ups and status calls to manage expectations and provide updates on issue resolution.
• Document support cases clearly and thoroughly for internal knowledge sharing and future reference.
• Collaborate closely with global team members across EMEA and the US, ensuring a unified approach to client service delivery.
• Build strong client relationships by demonstrating ownership, proactivity, and technical insight.

Role Requirements

• Proven experience in application or systems support, ideally in a SaaS, ERP, or enterprise software environment.
• Advantageous to have exposure to property management systems.
• Familiarity with ticketing systems such as Jira, ServiceNow, or Zendesk.
• Basic understanding of accounting principles (GL, AP, AR) or experience supporting financial modules within ERP systems.
• Comfortable supporting users via email, phone, or remote tools.
• Strong analytical, problem-solving, and documentation skills.
• Exceptional attention to detail and process-oriented mindset.

If you're passionate about software, client support, and working with smart teams on complex systems, we'd love to hear from you. Apply now or get in touch for a confidential conversation.