Application Support Analyst

Oliver James; Liverpool City Region; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a proactive Application Support Analyst on a fixed-term contract role based in Liverpool. The analyst will manage application incidents, ensure effective service delivery, and collaborate with various teams to enhance application performance. Ideal candidates will have robust ITIL principles, strong troubleshooting skills, and experience with SQL Server. The role involves minimal on-site presence, offering flexibility while supporting critical business applications.

Qualifications

• Proven experience in an Application Support environment.
• Strong troubleshooting abilities across various technical levels.
• Hands-on experience with bespoke applications.

Responsibilities

• Own, manage, and resolve application incidents and queries.
• Support service delivery by meeting KPIs and SLAs.
• Collaborate with third-line support and external vendors.

Skills

Troubleshooting

Customer-centric mindset

Effective communication

Automation-focused approach

SQL Server / T-SQL querying

Tools

ITSM tools

Job description

Application Support Analyst - Fixed Term Contract

Are you a technically minded problem-solver with a passion for delivering outstanding support across business-critical applications? We're looking for a proactive and adaptable Application Support Analyst to join a fast-paced team, where you'll play a key role in ensuring core systems run smoothly and effectively.

Key Responsibilities:

• Own, manage, and resolve application incidents and queries, keeping documentation clear and up to date.

• Continuously build technical and business knowledge through internal and external training.

• Investigate root causes of issues, apply resolutions, and escalate when needed.

• Support service delivery by meeting KPIs and SLAs, contributing to incident/request reduction efforts.

• Oversee major and safety-critical incidents, ensuring proper lifecycle management and detailed logs.

• Collaborate with third-line support, external vendors, and internal stakeholders to deliver updates and solutions.

• Spot and support process improvements, helping implement scalable solutions.

• Contribute to service management initiatives and cross-functional collaboration efforts.

• Participate in regular team meetings, sharing feedback and promoting best practices.

Essential Skills & Experience:

• Proven experience in an Application Support environment.

• Solid grounding in ITIL principles.

• Strong troubleshooting abilities across various technical levels.

• A proactive, automation-focused approach.

• Familiarity with Software Development environments and the SDLC.

• Hands-on experience with bespoke applications and related tech stacks.

• Competent in SQL Server / T-SQL querying.

• Effective communicator with excellent interpersonal skills.

• A customer-centric mindset with a passion for resolving issues.

• Experience with ITSM tools.

Location: Merseyside - 1 day onsite per week

If this sounds like the right fit for you or if you'd like to learn more, then please apply directly!