Application Support Analyst

Tria; Eastleigh; On-site; GBP 32,000 - 35,000; Full time

Job summary

A growing technology firm in Southampton is seeking an Application Support Consultant to provide ERP software support. This mid-level role requires experience in software support and strong technical knowledge, especially of ERP systems. The successful candidate will troubleshoot issues and provide training, working in an office-based environment. Competitive salary and benefits included.

Benefits

25 days holiday + bank holidays

Pension

Qualifications

• Previous experience in a software support role.
• Strong technical knowledge of ERP systems.
• Good SQL/database skills.

Responsibilities

• Provide front-line and back-line support for ERP software.
• Troubleshoot issues via phone, email, and remote access.
• Apply configuration changes and fixes to live environments.
• Support customer implementations and upgrades.
• Maintain case records and documentation.
• Provide training to customers and colleagues.

Skills

Software support experience

Technical knowledge of ERP systems

SQL/database skills

Excellent customer service skills

Workload management skills

Job description

Overview

Application Support Consultant — £32,000 - £35,000 per annum + benefits (25 days + bank holidays, pension). Permanent. Office based – 5 days per week in Southampton.

We’re looking for an Application Support Consultant to join a growing team based in Southampton. This is a mid-level role, ideal for someone with previous experience in software support, ERP systems, or merchant environments.

Responsibilities

• Front-line and back-line support for ERP software
• Troubleshooting via phone, email and remote access
• Applying configuration changes and fixes to live environments
• Supporting customer implementations and upgrades
• Maintaining case records and documentation
• Providing training to customers and colleagues

Requirements / Ideal Experience

• Previous experience in a software support role
• Strong technical knowledge of ERP systems
• Good SQL/database skills
• Confident communicator with excellent customer service skills
• Able to manage and prioritise workload independently

How to apply

Please apply directly with a CV and, if suitable, we will be in touch to provide more information.