Application Support Analyst

Tria Recruitment; Eastleigh; On-site; GBP 32,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a mid-level Application Support Consultant based in Southampton. The role involves providing high-quality support for ERP software, troubleshooting issues, and assisting in customer implementations. Ideal candidates will have experience in software support, strong technical ERP knowledge, and excellent communication skills. This position offers a salary of £32,000 - £35,000 per annum plus benefits.

Benefits

25 days holiday + bank holidays

Pension

Qualifications

• Strong technical knowledge of ERP systems required.
• Experience in software support is essential.
• Good communication and customer service skills needed.

Responsibilities

• Provide front-line and back-line support for ERP software.
• Troubleshoot issues via phone, email, and remote access.
• Apply configuration changes and fixes to live environments.

Skills

Previous experience in a software support role

Strong technical knowledge of ERP systems

Good SQL/database skills

Excellent customer service skills

Able to manage and prioritise workload independently

Job description

Application Support Consultant

£32,000 - £35,000 per annum + benefits (25 days + bank holidays, pension)

Permanent

Office based - 5x days per week in Southampton

We're looking for an Application Support Consultant to join a growing team based in Southampton. This is a mid-level role, ideal for someone with previous experience in software support, ERP systems, or merchant environments.

You'll be providing high-quality remote support to customers, troubleshooting technical issues, and working closely with implementation teams during go-lives and upgrades. The role requires someone who enjoys variety, problem-solving, and working in a busy support environment.

Key responsibilities

• Front-line and back-line support for ERP software
• Troubleshooting via phone, email and remote access
• Applying configuration changes and fixes to live environments
• Supporting customer implementations and upgrades
• Maintaining case records and documentation
• Providing training to customers and colleagues

Ideal experience

• Previous experience in a software support role
• Strong technical knowledge of ERP systems
• Good SQL/database skills
• Confident communicator with excellent customer service skills
• Able to manage and prioritise workload independently

Please apply directly with a CV and if suitable we will be in touch to provide more information.