Application Support Analyst

Petroineos Trading Limited; City Of London; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Private medical insurance

Travel insurance

Dental insurance

Gym reimbursement scheme

10% contributory pension scheme

25 days of holiday allowance

Job summary

A leading energy trading company based in London is seeking an Application Support Analyst to provide technical support for IT applications. You will resolve production issues while ensuring the highest service levels. A relevant degree and understanding of ETRM systems are essential. This role offers a competitive salary and a comprehensive benefits package including medical insurance, pension scheme, and vacation allowance.

Qualifications

• Degree or equivalent qualification in a relevant field.
• Understanding of ETRM systems (preferably Openlink Endur, Amphora Symphony, and/or Planlogic EoS).
• Understanding of core trading processes.
• Proven ability to work within a team and drive improvements.
• Adapt to changing priorities and deliver to expectations.

Responsibilities

• Provide technical and functional support for IT managed applications.
• Log and manage incidents through to resolution.
• Escalate and track issues to 3rd line support.
• Ensure releases and changes are adequately managed.
• Develop production support infrastructure and processes.
• Develop production support processes to improve service quality.
• Create and maintain documentation for resolving key software issues.
• Manage end-of-day application processes.
• Enter approved master data into systems after business approval.
• Support fail-over to disaster recovery environments.

Skills

Team collaboration

Adaptability

Problem-solving

Problem solving

Education

Degree or equivalent qualification in a relevant field

Tools

Openlink Endur

Amphora Symphony

Planlogic EoS

Job description

Petroineos Trading Limited is an international integrated energy trading company based in London, UK. The role is an Application Support Analyst reporting to the Application Support Manager.

Application Deadline: 31 October 2025

Department: IT

Location: London, UK

Responsibilities

• Provide technical and functional support for IT managed applications to investigate and resolve production issues.
• Log and manage incidents through to resolution, including proactive communication with end users.
• Escalate and track issues to 3rd line support (internal and 3rd parties) and ensure resolution.
• Understand the level of service and availability associated with each system (SLAs) and strive to achieve this.
• Ensure releases and changes are adequately managed, correctly documented and have a sufficient roll‑back plan.
• Develop production support infrastructure, processes and procedures to improve quality of service.
• Define and maintain clear documentation explaining how to resolve key software issues and continually refine this documentation as products enter production use.
• Manage end‑of‑day application processes.
• Enter approved master data into systems following business approval.
• Provide support in fail‑over to disaster recovery environments.

Skills, Knowledge and Expertise

• Degree or equivalent qualification in a relevant field.
• Understanding of ETRM systems (preferably Openlink Endur, Amphora Symphony and/or Planlogic EoS).
• Understanding of core trading processes.
• Proven ability to work within a team and drive improvements.
• Adapt to and manage the changing priorities of the business, set realistic expectations and deliver to these expectations.

Benefits

The role offers a competitive salary commensurate with experience and discretionary bonuses based on performance. A comprehensive benefits package includes private medical insurance, travel insurance, dental insurance, gym reimbursement scheme, a 10% contributory pension scheme and 25 days of holiday allowance.