Application Support Analyst

As an Application Support analyst, you will be responsible for maintaining a stack of business-critical applications, including both COTS products and internally developed solutions. You will ensure that services run seamlessly, enabling users to focus on their daily business activities.

As part of the Application Support team, you will monitor applications and services via a service management tool, responding to incidents and service requests within agreed SLAs. In case of an incident, the App Support Analyst is expected to diagnose and resolve the issue promptly.

Roles and Responsibilities of an Application Support Analyst

The analyst will be responsible for critical software across various business directorates such as Engineering, Finance, and Payroll. You will investigate the root cause of issues and recommend actions to prevent recurrence, which may include process changes, enhanced monitoring, user training, or formal modifications to code or configurations.

The application support team member should be flexible to support colleagues during holidays to ensure continuous service and business operations.

You must be willing to travel to one of our sites in Edinburgh, Luton, or Basildon.

Key Skills Needed for a Career in Application Support

Effective communication is crucial, whether responding to user calls, emails, face-to-face inquiries, or contributing to system design and implementation.

Essential attributes include:

1. Empathy with users
2. Patience and understanding
3. Ownership and accountability
4. Investigation and diagnostic skills
5. A proactive approach
6. Ability to work under pressure and meet tight deadlines

Approaching tasks systematically and focusing on rapid service restoration are vital skills, especially under pressure.

Previous experience with the following software is advantageous but not mandatory:

• MS Office (especially MS Excel)
• SQL
• Visual Basic
• Java
• FlexLM

Security Clearance

Details regarding security clearance requirements are not specified here.

Life at Leonardo

Leonardo offers a comprehensive benefits package, a commitment to learning and development, and flexible working arrangements tailored to employee and customer needs, providing numerous opportunities for career growth.

• Flexible Working: Hybrid working options and flexible hours. Part-time opportunities available.
• Benefits: Private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle allowances (£500/year).
• Holidays: 25 days plus bank holidays, with options to buy/sell leave and accrue up to 12 additional flexi days annually.
• Pension: Competitive pension scheme with up to 10% employer contribution, increasing to 15% from April 2024.
• Wellbeing: Employee Assistance Programme, mental health support, financial wellbeing resources, and diversity & inclusion networks.
• Lifestyle: Discounted gym memberships, Cycle to Work scheme.
• Training: Access to over 4000 online courses via Coursera.
• Referral Incentives: Rewards for successful referrals.
• Bonus Scheme: Performance-based bonuses for employees at management level and below.