Application Support Analyst

Application Support Analyst SaaS, APIs, OAUTH, XML, JSON.

Company and Opportunity:
Essex-based FinTech provider requires an Application Support Analyst, with commercial experience of supporting SaaS/ Software Providers applications, with a focus on SaaS platforms and API-driven services. You will be the primary point of contact for 1st/2nd line customer support, troubleshooting, ensuring all services are delivered effectively.

Responsibilities:

1. Provide 1st/2nd line customer support for SaaS applications.
2. Troubleshoot and resolve technical issues.
3. Ensure effective delivery of services to clients.

Minimum Requirements:

1. Experience with SaaS platforms.
2. Knowledge of APIs, OAUTH, XML, and JSON.
3. Strong problem-solving skills.