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A leading company in financial product intelligence seeks an Application Support Analyst to ensure the performance of innovative software applications. Candidates should be problem-solvers with ITIL knowledge, SQL proficiency, and a collaborative mindset, contributing to a hybrid working team environment.
Right to Work
You must hold the long-term right to work in the UK without sponsorship as we're unable to offer skilled worker sponsorship currently.
Defaqto’s purpose is to help everyone to make smarter financial decisions and our mission is to bethe #1 provider of smarter financial decisions in the UK. The business has a diverse product portfoliothat spans:
We currently support over 50m financial decisions every year with a combined value of over£80bn.
Role Overview
In this role you’ll play a crucial role inensuring the smooth functionality and availability of our highly innovative and market leading software applications which allow financial institutions, intermediaries and consumers to make smarter financial decisions.
Responsibilities
A typical day in application support kicks off with a daily stand-up, then throughout the day you’ll be using your skills and experience towork on tasks to address bugs or implement minor enhancements.
At timesyou might need to jump into action to handle emergencies and implement measured and supportive actions to minimise the impact on application users.
You'll also bereviewing monitor logs and errors to identify trends, predict potential issues, and implement proactive fixes.
The team play a central role in supporting software releases to staging and production environments, collaborating closely with our tech leads, test teams, and customer support.
Essential experience required
If you've got some experience in software support or as a junior developer, that's a big plus!
Working Location
We operate aHybrid working model with team members working from our Haddenham office3 times each week.
Fintel plc and all the businesses within it adopt a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010.
We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do.
For these reasons we strongly encourage suitably qualified applicants from a wide range of backgrounds.
Department Technology & Product Locations Haddenham Remote status Hybrid Employment type Full-time
Part of Fintel plc ,Defaqto is one ofthe UK’s most trusted sources of financial product and market intelligence, supporting financial institutions, intermediaries and consumers to make smarter financial decisions.
Technology & Product · Haddenham · Hybrid
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