Application Support Analyst

Defaqto Limited; Aylesbury; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in financial product intelligence seeks an Application Support Analyst to ensure the performance of innovative software applications. Candidates should be problem-solvers with ITIL knowledge, SQL proficiency, and a collaborative mindset, contributing to a hybrid working team environment.

Qualifications

• Minimum 2 years experience in a similar role.
• Proficiency in SQL, including stored procedures.
• Experience with Azure DevOps and Python.

Responsibilities

• Ensure smooth functionality of software applications.
• Address bugs and implement enhancements.
• Collaborate on software releases and handle emergencies.

Skills

SQL

Python

ITIL Principles

Azure DevOps

Communication

Job description

Permanent | Competitive salary & package | Supportive team environment

• Are you ready to take the next step in your application support career?
• Are you a natural problem-solver with a solid knowledge of ITIL principles?

Right to Work

You must hold the long-term right to work in the UK without sponsorship as we're unable to offer skilled worker sponsorship currently.

Defaqto’s purpose is to help everyone to make smarter financial decisions and our mission is to bethe #1 provider of smarter financial decisions in the UK. The business has a diverse product portfoliothat spans:

• Our Defaqto ratings, which provide consumers with expert guidance at-a-glance when purchasingfinancial products
• The most widely used financial planning software in the UK market
• Mission critical technology that helps product manufacturers to optimise the financial productsthat they take to market

We currently support over 50m financial decisions every year with a combined value of over£80bn.

Role Overview

In this role you’ll play a crucial role inensuring the smooth functionality and availability of our highly innovative and market leading software applications which allow financial institutions, intermediaries and consumers to make smarter financial decisions.

Responsibilities

A typical day in application support kicks off with a daily stand-up, then throughout the day you’ll be using your skills and experience towork on tasks to address bugs or implement minor enhancements.

At timesyou might need to jump into action to handle emergencies and implement measured and supportive actions to minimise the impact on application users.

You'll also bereviewing monitor logs and errors to identify trends, predict potential issues, and implement proactive fixes.

The team play a central role in supporting software releases to staging and production environments, collaborating closely with our tech leads, test teams, and customer support.

Essential experience required

• Minimum 2 years experience in a similar role
• Proficiency in SQL, including the ability to write stored procedures and optimise performance
• Experience with Azure DevOps
• Python

Your approach to work

• Good communication and collaboration skills
• Proactive and eager to learn new skills
• Disciplined approach following the ITIL principles

If you've got some experience in software support or as a junior developer, that's a big plus!

Working Location
We operate aHybrid working model with team members working from our Haddenham office3 times each week.

Fintel plc and all the businesses within it adopt a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010.

We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do.

For these reasons we strongly encourage suitably qualified applicants from a wide range of backgrounds.

Department Technology & Product Locations Haddenham Remote status Hybrid Employment type Full-time

About Defaqto

Part of Fintel plc ,Defaqto is one ofthe UK’s most trusted sources of financial product and market intelligence, supporting financial institutions, intermediaries and consumers to make smarter financial decisions.

Technology & Product · Haddenham · Hybrid

Application Support Analyst

Permanent | Competitive salary & package | Supportive team environment

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