Application Support Administrator

US012 Marsh & McLennan Agency LLC; Worcester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading professional services firm in Worcester is seeking an experienced Application Support Administrator to provide technical support and ensure optimal performance of applications. The ideal candidate will have strong knowledge of Agency Management Systems and a background in Help Desk environments. This role offers generous time off, professional development opportunities, and the option for remote work.

Benefits

Generous time off

Tuition reimbursement

Remote Work

Charitable contribution match

Stock purchase opportunities

Qualifications

• Strong knowledge of Agency Management System Administration.
• Experience working in a Help Desk environment.
• Excellent attention to detail.

Responsibilities

• Provide technical support and troubleshooting for applications.
• Manage user access and permissions.
• Ensure compliance with company policies.

Skills

Knowledge of Agency Management System Administration

Experience in Help Desk environment

Attention to detail

Communication and interpersonal skills

Tools

ServiceNow

Windows Operating Systems

MS Office products

Job description

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Application Support Administrator, Worcester

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Client:

Location:

Worcester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

89c0579e0087

Job Views:

6

Posted:

12.08.2025

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Job Description:

Description:

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Application Support Administrator at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Application Support Administrator on the User Support Team, you’ll review incoming Help Desk tickets to provide technical support and troubleshooting for applications, resolving issues in a timely manner to minimize downtime and ensure optimal performance You’ll assist in escalating unresolved issues and provide prompt feedback to the internal customers. As the Application Support Administrator, you will be managing user access and permissions, ensuring data security and compliance with company policies.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:
• Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight,
• Experience working in a Help Desk environment such as ServiceNow
• Excellent attention to detail with proven organizational and time management skills
• Ability to work within a team environment and prioritize tasks in a fast-paced environment
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams

These additional qualifications are a plus, but not required to apply:
• Proficient with the Windows Operating Systems and MS Office products
• Some insurance agency experience preferred
• Knowledge of these applications is helpful but not required; Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon

We know there are excellent candidates who might not check all these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:
• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Remote Work
• Charitable contribution match programs
• Stock purchase opportunities