Application Support

Ambis Resourcing; England; Remote; GBP 38,000 - 45,000; Full time

Job summary

A leading Sage solutions provider is seeking a fully remote Sage 200 Support Consultant. The role involves managing support tickets, troubleshooting issues, and providing excellent customer service. Candidates must have strong Sage 200 support experience and a focus on customer success. This position offers a salary of £45K and the opportunity to cross-train into Microsoft Dynamics, fostering career development in ERP consulting.

Qualifications

• Proven experience supporting Sage 200.
• Ability to work remotely with support tickets.
• Focus on customer success.

Responsibilities

• Manage support tickets remotely.
• Troubleshoot Sage 200 and Sicon Manufacturing issues.
• Liaise with clients to deliver fast solutions.

Skills

Strong Sage 200 support experience

Customer service ethos

Excellent communication skills

Troubleshooting skills

Experience with Sicon Manufacturing modules

Job description

A Sage 200 Support Consultant (Sage 200, Support, Sicon, Customer Service, Manufacturing) is required by a dynamic, long-established Sage solutions provider with over 40 years in the industry. A leading Sage consultancy and recognised Sage Development Partner, they are one of the largest Sage resellers in the Midlands. With a team of 28 staff and a strong focus on Sage 200 and Sage Intacct consulting, they deliver high-quality solutions to SME clients across the UK. The business boasts a friendly, inclusive team culture with strong collaboration and exceptionally low staff turnover.

To be considered, you must have:

• Strong Sage 200 support experience
• Proven experience supporting Sicon Manufacturing modules
• A strong customer service ethos and focus on customer success
• Experience working remotely with support tickets or escalations
• Excellent communication and troubleshooting skills

This is a fully remote role, ideal for someone looking for flexibility and autonomy. You\'ll initially help reduce a backlog of Sage 200 support tickets, working alongside a friendly and down-to-earth support team led by a people-first manager.

In the longer term, you\'ll have the opportunity to cross-train into Microsoft Dynamics, giving you a clear development path into broader ERP consulting.

Day-to-day you will

Day-to-day you will: Work remotely to manage support tickets, troubleshoot Sage 200 and Sicon Manufacturing issues, liaise with clients to deliver fast and friendly solutions, and help improve customer success outcomes. You\'ll work closely with developers, consultants, and the support manager to maintain high standards of service in a collaborative and supportive environment.

Role Highlights

• Fully remote position with a 45K salary
• Opportunity to cross-train into Microsoft Dynamics
• Work with one of the most established Sage partners in the UK
• Friendly, inclusive, and collaborative team with low staff turnover
• Broad exposure to Sage 200 modules and real variety in support challenges