Application specialist - Acturis, 1st/2nd line

Oliver James Associates Ltd.; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Join a fast-growing insurance group as an Application Specialist, providing pivotal support for key applications like Acturis. With a focus on continuous improvement, you'll handle user support, manage incidents, and liaise with internal and third-party teams, contributing to service excellence in a collaborative environment.

Benefits

Hybrid working for flexible work-life balance

Supportive, collaborative team culture

Opportunity to work across projects

Qualifications

• Minimum 2 years experience supporting Acturis in insurance.
• Proficient in incident management and providing 1st/2nd line support.
• Experience with insurance systems is a plus.

Responsibilities

• Provide 1st and 2nd line support for core business applications.
• Maintain and configure Acturis and related applications.
• Manage incident and problem resolution processes.

Skills

Incident Management

Communication

Workflow Management

Tools

Acturis

Jira

Microsoft Office

Job description

Application Specialist - Insurance Sector

Location: City of London / Hybrid (Home & Office)

Job Type: Permanent

Salary: Competitive + Benefits

About the Role

Join a fast-growing, dynamic insurance group supporting their expanding Products Team at a Group level. This role is pivotal in ensuring smooth operation and continuous improvement of the Group's key applications, primarily focusing on Acturis and riskSERVE platforms.

As an Application Specialist, you'll be the first point of contact for 1st and 2nd line support, managing incidents, requests, and changes within the application stack. You'll work closely with Product Owners and wider teams to deliver BAU support as well as project-related outcomes, helping to drive service excellence across the organisation.

What You'll Be Doing

• Provide 1st and 2nd line support for core business applications including triaging, diagnosing, and resolving issues.
• Own the incident and problem management processes, escalating complex issues as needed.
• Maintain, configure, and administer Acturis and related applications, including building and updating document templates and workflows.
• Support application testing, QA, and the rollout of new functionality.
• Manage user on/offboarding and access requests.
• Work with third-party suppliers and internal teams to ensure seamless service delivery.
• Monitor ticket trends and ensure SLA compliance.
• Maintain up-to-date documentation such as user guides and process documentation.
• Facilitate remote sessions with business and external stakeholders.

About You

You are an enthusiastic, self-motivated individual with a minimum of 2 years' experience supporting Acturis within an insurance broking environment. You thrive in a fast-paced setting and are keen to learn and grow your application knowledge.

Key Skills & Experience

• At least 2 years hands-on experience configuring Acturis, including document templates and workflow management.
• Strong experience in incident management and providing high-quality 1st/2nd line support.
• Familiarity with work queue tools such as Jira or similar.
• Solid understanding of Microsoft Office tools and collaboration platforms.
• Excellent communication skills and the ability to engage effectively with users and suppliers.
• Experience with other insurance or broking systems is advantageous.

Why Join?

• Be part of an ambitious, rapidly expanding insurance brokerage group.
• Hybrid working for flexible work-life balance.
• Supportive, collaborative team culture focused on continuous improvement.
• Opportunity to work across projects and BAU activities, broadening your skill set.

Confidentiality Notice:

This role is with a well-established and growing insurance group. Full client details will be provided during later recruitment stages.

Apply Now

If you have a strong Acturis background and want to join a forward-thinking Products team, please get in touch!