Application Specialist

US012 Marsh & McLennan Agency LLC; Worcester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance solutions provider in Worcester is seeking an Application Specialist to support and manage Applied systems, primarily Applied Epic. The ideal candidate will have strong technical knowledge, excellent communication skills, and a proven ability to troubleshoot issues. Responsibilities include collaborating with teams, providing user support, and ensuring system integrity. This role requires working EST hours and offers generous benefits including time off and tuition reimbursement.

Benefits

Generous time off

Tuition reimbursement

Professional development opportunities

Qualifications

• In-depth knowledge of Applied systems such as Applied Epic, Indio, CSR24.
• Proficiency in system installation, configuration, and administration.
• Ability to troubleshoot and resolve technical issues related to Applied systems.

Responsibilities

• Work closely with corporate leads in management and IT.
• Oversee and support the national instance EPIC systems.
• Monitor and address system events, providing technical support to users.

Skills

In-depth knowledge of Applied systems

Proficiency in system installation and configuration

Understanding of system integration and API management

Knowledge of system security best practices

Ability to troubleshoot technical issues

Strong communication skills

Strong problem-solving and analytical skills

Time management skills

Tools

Applied Epic

Windows Server

Job description

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Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Application Specialist at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Application Specialist on the Platform Services team, you’ll work closely with corporate Agency Management Program leads as well as IT and operational leads across MMA. You will be responsible for all aspects of Applied Systems Agency Management components. Overseeing and providing a hands-on approach to supporting the national instance EPIC as well as all points of system integration. This position will work EST hours.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

Technical Skills:

In-depth knowledge of the Applied system(s) being used, such as Applied Epic, Indio, CSR24, and other Applied solutions.

Proficiency in system installation, configuration, and administration.

Understanding of system integration and API management with Third-party applications that interface with Epic

Knowledge of system security best practices and data privacy regulations.

Ability to troubleshoot and resolve technical issues related to the Applied system(s).

Familiarity with system upgrades, patch management, and performance optimization.

Communication Skills:

Strong verbal and written communication skills to effectively communicate with users, stakeholders, and technical teams.

Ability to explain complex technical concepts to non-technical users.

Active listening skills to understand user requirements and address their concerns.

Collaboration skills to work effectively with cross-functional teams and vendors.

Organizational Skills:

Strong problem-solving and analytical skills to identify and resolve system issues.

Attention to detail to ensure accuracy and data integrity within the Applied system(s).

Ability to prioritize tasks and manage multiple projects simultaneously.

Time management skills to meet deadlines and handle system maintenance and upgrades.

Documentation skills to maintain system configurations, procedures, and user guides.

User Support and Training:

Ability to provide technical support to users, troubleshoot issues, and provide guidance on system usage.

Ability to monitor and react to system events. Escalation with internal and external resources as appropriate

Willingness to stay updated with the latest advancements and updates in the Applied system(s).

Proactive approach to learning new features and functionalities of the Applied system(s).

Ability to adapt to changes and implement system enhancements as required.

Windows Server:

Knowledge of Windows Server operating systems is crucial for managing and maintaining server infrastructure. This includes understanding server roles, Active Directory, Group Policy, and server virtualization.

These additional qualifications are a plus, but not required to apply:

Data Migration:

Experience in migrating data from legacy systems or other sources into Applied Epic. This includes data mapping, data cleansing, and ensuring data integrity during the migration process.

Integration and API Management:

Experience in integrating the Applied Epic system with other third-party systems and managing APIs. This includes configuring data exchange between systems, troubleshooting integration issues, and ensuring data consistency across systems.

Applied Data Lake

Exposure to accessing Epic data via their Data lake and new advanced analytics roadmap.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities