Application Specialist

JR United Kingdom; Swindon; Remote; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise dynamique à Swindon recherche un Administrateur Zendesk pour renforcer son équipe. Ce rôle clé nécessitera une expertise en configuration et optimisation de la plateforme Zendesk pour améliorer le traitement des plaintes clients. Le candidat idéal aura une solide expérience en administration de Zendesk, avec de fortes compétences en communication et en gestion des parties prenantes. C'est une occasion unique de contribuer à des projets significatifs dans un environnement axé sur l'amélioration continue.

Qualifications

• Expérience solide en tant qu'administrateur Zendesk.
• Connaissance approfondie des outils Zendesk (Support, Guide, Explore).
• Compétences en configuration de workflows et en gestion des utilisateurs.

Responsibilities

• Gérer l'administration quotidienne de la plateforme Zendesk.
• Optimiser les workflows pour améliorer le traitement des cas et les temps de réponse.
• Former les utilisateurs internes sur les meilleures pratiques.

Skills

Configuration de Zendesk

Analyse de données

Gestion des parties prenantes

Education

Certification Zendesk

Tools

Zendesk Support

Zendesk Explore

Job description

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Application Specialist, swindon, wiltshire

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Client:

Talent

Location:

swindon, wiltshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Remote

I'm currently working with a client who is looking for an experienced Zendesk Administrator to join their team and take full ownership of the platform. This role will play a key part in supporting their customer complaints process and ensuring the Zendesk setup aligns with service improvement goals.

It’s a great opportunity for someone who’s confident configuring and optimising Zendesk and enjoys working closely with support and operations teams to deliver real change.

Whether you're immediately available or exploring your next move, this is a fantastic role for someone who wants to make a meaningful impact.

Key Responsibilities:

• Act as the go-to Zendesk expert, owning day-to-day administration and platform performance.
• Support the customer complaints team by streamlining workflows and implementing changes to improve case handling and response times.
• Configure and maintain workflows – including triggers, automations, macros, and SLAs.
• Manage user roles, permissions, and groups.
• Build and maintain reports and dashboards using Zendesk Explore, with a focus on tracking complaint volumes, resolution times, and trends.
• Collaborate with internal teams to gather feedback and implement system and process improvements.
• Train and support internal users on best practices.
• Stay current on Zendesk updates and suggest ways to enhance functionality and performance.

What We’re Looking For:

• Solid experience in a Zendesk Admin role (or similar).
• Strong knowledge of Zendesk Support, Guide, Explore, Chat, and Talk.
• Hands-on experience configuring workflows and setting up business rules.
• Confident working with reporting tools and analytics to identify trends and drive improvements.
• API integration experience is a bonus.
• Zendesk certification is highly desirable but not essential.
• Great communication and stakeholder management skills.