Application Specialist

JR United Kingdom; Leeds; Remote; GBP 30,000 - 60,000; Full time

Job summary

A leading company in customer service solutions is seeking an Application Specialist to oversee their Zendesk platform. This role involves optimizing workflows, managing user permissions, and collaborating with teams to enhance service delivery. Applicants should have experience in Zendesk administration and a passion for continuous improvement.

Qualifications

• Experience as a Zendesk Administrator or similar role.
• Proficiency with reporting tools and analytics.
• Knowledge of Zendesk Support, Guide, Explore, Chat, and Talk.

Responsibilities

• Act as the Zendesk expert, owning daily administration and platform performance.
• Support the customer complaints team by streamlining workflows.
• Manage user roles, permissions, and groups.

Skills

Zendesk administration

Workflow configuration

Reporting tools

Stakeholder management

Education

Zendesk certification

Job description

Application Specialist, Leeds, West Yorkshire

Client:

Talent

Location:

Leeds, West Yorkshire, United Kingdom

Job Category:

Other

Work Arrangement:

Remote

EU work permit required:

Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

I'm currently working with a client who is looking for an experienced Zendesk Administrator to join their team and take full ownership of the platform. This role will support their customer complaints process and ensure the Zendesk setup aligns with service improvement goals.

This is a great opportunity for someone confident in configuring and optimizing Zendesk, and who enjoys working closely with support and operations teams to deliver meaningful change.

Whether you're immediately available or exploring your next move, this role offers the chance to make a significant impact.

Key Responsibilities:

• Act as the Zendesk expert, owning daily administration and platform performance.
• Support the customer complaints team by streamlining workflows and implementing improvements.
• Configure and maintain workflows, including triggers, automations, macros, and SLAs.
• Manage user roles, permissions, and groups.
• Create and maintain reports and dashboards using Zendesk Explore to track complaint metrics.
• Collaborate with internal teams for feedback and system improvements.
• Train and support users on best practices.
• Stay updated on Zendesk features and suggest enhancements.

Qualifications:

• Experience as a Zendesk Administrator or similar role.
• Knowledge of Zendesk Support, Guide, Explore, Chat, and Talk.
• Experience configuring workflows and business rules.
• Proficiency with reporting tools and analytics.
• API integration experience is a plus.
• Zendesk certification is desirable but not essential.
• Strong communication and stakeholder management skills.

Please note: If you do not hold a passport for the country of the vacancy, a work permit may be required. For more information, check our Blog.

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Created on 04/06/2025 by JR, United Kingdom