Application Specialist

JR United Kingdom; Kingston upon Hull; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading company in Kingston upon Hull is seeking an experienced Zendesk Administrator to take ownership of their platform. The role involves streamlining the customer complaints process, optimizing workflows, and enhancing platform performance to support service improvement goals. Ideal candidates will have hands-on experience with Zendesk and strong communication skills to collaborate across teams.

Qualifications

• Solid experience in a Zendesk Admin or similar role.
• Hands-on experience configuring workflows and setting business rules.
• Confident in reporting tools and analytics.

Responsibilities

• Act as the go-to Zendesk expert for day-to-day administration.
• Support the customer complaints team and improve response times.
• Train and support internal users on best practices.

Skills

Configuration

Reporting tools

Communication

Stakeholder management

Education

Zendesk certification

Tools

Zendesk Support

Zendesk Explore

Zendesk Guide

Zendesk Chat

Zendesk Talk

Job description

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Application Specialist, kingston upon hull, east yorkshire

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Client:

Talent

Location:

kingston upon hull, east yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Remote

I'm currently working with a client who is looking for an experienced Zendesk Administrator to join their team and take full ownership of the platform. This role will play a key part in supporting their customer complaints process and ensuring the Zendesk setup aligns with service improvement goals.

It’s a great opportunity for someone who’s confident configuring and optimising Zendesk and enjoys working closely with support and operations teams to deliver real change.

Whether you're immediately available or exploring your next move, this is a fantastic role for someone who wants to make a meaningful impact.

Key Responsibilities:

• Act as the go-to Zendesk expert, owning day-to-day administration and platform performance.
• Support the customer complaints team by streamlining workflows and implementing changes to improve case handling and response times.
• Configure and maintain workflows – including triggers, automations, macros, and SLAs.
• Manage user roles, permissions, and groups.
• Build and maintain reports and dashboards using Zendesk Explore, with a focus on tracking complaint volumes, resolution times, and trends.
• Collaborate with internal teams to gather feedback and implement system and process improvements.
• Train and support internal users on best practices.
• Stay current on Zendesk updates and suggest ways to enhance functionality and performance.

What We’re Looking For:

• Solid experience in a Zendesk Admin role (or similar).
• Strong knowledge of Zendesk Support, Guide, Explore, Chat, and Talk.
• Hands-on experience configuring workflows and setting up business rules.
• Confident working with reporting tools and analytics to identify trends and drive improvements.
• API integration experience is a bonus.
• Zendesk certification is highly desirable but not essential.
• Great communication and stakeholder management skills.